BLANKNYC specializes in jackets and casual apparel sold through their website. This page aggregates customer ratings and reviews for BLANKNYC, helping shoppers understand what to expect before making a purchase. Read candid feedback from real buyers about product quality, sizing, shipping, and customer service.
[BLANKNYC] Reviews
1.4
15 reviews
What Shoppers Say About [BLANKNYC]
Created with AI, based on recent reviews
BLANKNYC has received overwhelmingly negative feedback from shoppers, with 15 reviews averaging 1.4 out of 5. The dominant complaint centers on customer service and order fulfillment failures: multiple reviewers report unresponsive communication, orders canceled weeks after purchase, tracking information provided for items that were never sent, and difficulty reaching the company for resolution. Beyond logistics, shoppers cite dismissive and disrespectful interactions with representatives, poor sizing accuracy that runs significantly small, and misshipped items. A small minority of reviewers acknowledge that the clothing itself has appeal, but this is vastly outweighed by operational and service issues.
The consistent thread across negative reviews is that BLANKNYC's promise to deliver orders fails to match customer expectations at virtually every stage: order confirmation, shipping communication, and customer support. Shoppers recommend purchasing BLANKNYC's products through established retailers like Zappos or Nordstrom instead, where these items reportedly arrive reliably and customer service is responsive. The rare positive feedback does not adequately offset the widespread reports of frustration and unmet commitments.
Customer Reviews (15)
Sorted by: Most recentNathan G.Oct 30, 2018
The customer service here is really bad. There was an issue with my shipping address so they just canceled my order and claimed they tried calling and emailing me constantly throughout the day when I got nothing. Don't order from this place.
Laura S.Jun 6, 2018
This is my message to the customer service representative. I'm not sympathetic that you clearly despise your job and your life so much, but the company shouldn't have to suffer because of your lack of professionalism or your inability to do your job well. Why do you have such an arrogant and rude attitude? Did your family not accept you for who you are? You're a nobody, and honestly after this interaction I can see exactly why you come across so bitter and unprofessional at work. With an attitude and self-awareness level like yours, you'll never be more than just following someone else's orders. I hope you enjoy your situation and always remember that's what happens when you treat people this way.
Derek H.Dec 14, 2017
Awful customer service that felt like theft. My item never got shipped to me, and when I brought it up they put the blame on me. It's been two weeks and I still haven't gotten my money back, plus they won't even pick up when I call. I'm never shopping with them again.
Patricia D.Sep 29, 2017
I paid extra to get two day delivery on my jacket order. Five days after ordering, I found out it still won't arrive for another 4 days on top of that. I reached out to customer service and the representative wasn't very sympathetic or helpful. After going back and forth, she only refunded $10 out of the $25 I paid. That's ridiculous. I needed this jacket for an event this week and now it's going to be here next week if I'm lucky. Their customer service really needs some improvement.
Fredrik A.Jun 21, 2016
Great experience overall. I ordered a jacket and it got to me in about a week, which I thought was really speedy since it came from overseas! The customer service was also excellent. They got back to me quickly and gave me helpful answers whether I was on the phone or emailing.
[BLANKNYC] Review FAQ
What rating does BLANKNYC have on RetailCoupons.com?
BLANKNYC is rated 1.4 out of 5 based on 15 customer reviews. The vast majority of reviews are one-star ratings, with very few five-star ratings.
What are shoppers complaining about most?
The primary complaints involve unresponsive customer service, delayed or canceled orders, inaccurate tracking information, and long wait times for responses. Shoppers also report sizing that runs significantly small and cite poor interactions with customer service representatives.
Are there any positives mentioned in the reviews?
A small number of shoppers acknowledge that BLANKNYC's clothing itself (particularly jackets) looks appealing and is of decent quality. However, this product appeal is heavily outweighed by service and fulfillment failures.
Do shoppers recommend buying directly from BLANKNYC?
No. Multiple reviewers explicitly recommend purchasing BLANKNYC products through established third-party retailers like Zappos or Nordstrom instead, where they report reliable shipping and responsive customer service.
How are BLANKNYC's ratings calculated?
Ratings are calculated from verified customer reviews submitted to RetailCoupons.com. Each review includes a star rating (one to five stars) and a written comment about the shopping experience. The average rating reflects all submitted reviews.