BrainMD sells dietary supplements and wellness products, many developed in association with Dr. Daniel Amen's brain health research. This RetailCoupons.com review page aggregates authentic customer ratings and feedback to help you understand what shoppers experience when purchasing from BrainMD, including product quality, customer service, and subscription policies.
BrainMD Reviews
2.3
15 reviews
What Shoppers Say About BrainMD
Created with AI, based on recent reviews
BrainMD shoppers are deeply divided on this supplement retailer. While some customers report genuine satisfaction with product quality and results, particularly regarding mental health and wellness benefits, these positive experiences are significantly outnumbered by complaints about deceptive subscription practices. A large portion of reviewers describe frustration with automatic enrollment in subscriptions without clear consent, difficulty canceling (which requires phone calls during business hours with no online option), unresponsive customer service, and one report of unauthorized subscription restart years after cancellation. Additional concerns include lack of transparency about product sourcing and manufacturing locations, with at least one order shipping from China without clear disclosure.
The overall sentiment reflects customer frustration with what many describe as deliberately difficult cancellation procedures that contrast sharply with simple signup processes. Beyond subscription issues, shoppers cite poor customer service responsiveness to complaints and concerns about quality control and product sourcing transparency. The contrast between positive product feedback and negative business practice reviews suggests the core supplements may have merit, but the company's customer service and subscription management policies are driving substantial dissatisfaction.
Customer Reviews (15)
Sorted by: Most recentMichael T.May 5, 2024
Great products overall, but getting the best deal requires signing up for automatic shipments. Here's the catch: you have to call during business hours to stop your subscription. Really frustrating when every other company lets you cancel online. I'm disappointed that the business operates this way, especially given Dr. Amen's public persona.
Thomas H.Jun 21, 2021
Excessive 5-HTP can spike serotonin to dangerous levels, causing anxiety, tremors, and serious cardiac complications. Some users of 5-HTP supplements have experienced eosinophilia-myalgia syndrome, a serious illness involving blood disorders and muscle problems. It's unclear if a contaminant or the supplement itself causes this. Consider the risks carefully before using 5-HTP. There are also other minor side effects possible. Read reviews thoroughly before ordering. We spent thousands of dollars and ended up worse off. Their follow-up support is inadequate. Excess serotonin can cause major issues and they have no way to monitor your levels. I've had a company representative call about my review getting defensive. Don't be blindsided after dropping that kind of money. This company prioritizes profit over customer safety. Check your own research before buying.
Jennifer K.Apr 12, 2021
I used their assessment tool to figure out what supplements would help my memory. The results pointed me toward a specific product in the blue and white container called Brain and Body Power. Money was tight, but I really wanted to improve my memory, so I went for it. Unfortunately, after finishing the entire bottle with no noticeable improvement, I called to ask about it. They explained that most of what I bought was just a basic multivitamin with only a tiny amount of the actual memory-supporting ingredient. They suggested buying a different product instead. Over a hundred dollars for mostly vitamins felt like a waste. I'm not confident in this company anymore.
Patricia M.Dec 29, 2020
Let me tell you about TYROSINE. I've dealt with trichotillomania (compulsive hair pulling) and nail biting for over 50 years, starting with my eyelashes and eyebrows as a kid, then moving to my scalp at 21. I was always tired and couldn't focus properly. After taking this supplement for just one month, I'm absolutely amazed at what's happened. I have zero urge to pull or bite anymore. My nails are growing long and strong, and my hair is coming in thick and healthy. I've tried other supplements from this brand and they're good, but TYROSINE is the real winner for me. I've taken other supplements from the Brain Clinic and liked them, but this one truly stands out. This is a genuine review, and I'm so grateful I kept searching until I found exactly what I needed.
Kevin A.May 5, 2020
After reading just one article, I noticed the writers here show clear bias. I read an article about brain strengthening that trashed action and First-Person-Shooter games as harmful, but actual research shows those games can boost brain function by enhancing decision-making abilities. I'm not dismissing the entire site based on one piece, but someone should be fact-checking before publishing these articles.
BrainMD Review FAQ
What is BrainMD's average customer rating?
BrainMD is rated 2.3 out of 5 based on 15 customer reviews on RetailCoupons.com. The rating distribution shows significant polarization, with 53 percent of reviews being one star and 20 percent being five stars, indicating strongly divided customer experiences.
What do customers praise about BrainMD?
Customers who rate BrainMD positively report satisfaction with product quality and effectiveness, particularly regarding mental health, mood, anxiety, and overall wellness benefits. Some reviewers describe meaningful improvements in their condition after using BrainMD supplements.
What are the most common complaints about BrainMD?
The most frequent complaints involve subscription management practices. Multiple reviewers report automatic enrollment in subscriptions without explicit consent, difficulty canceling subscriptions (which requires phone calls during business hours with no online cancellation option), unresponsive customer service, and in one case, unauthorized subscription restart years after cancellation. Additional concerns include lack of transparency about manufacturing locations and product sourcing.
Is the subscription process easy to manage?
While customers report that setting up automatic delivery and managing subscriptions online is straightforward, canceling subscriptions is significantly more difficult. BrainMD requires customers to call during specific business hours to cancel, with no online cancellation option available. Multiple reviewers experienced long wait times, recorded messages, and unresponsive customer service when attempting to cancel.
Would customers recommend BrainMD?
Customer recommendation is mixed and largely dependent on experiences with subscription and customer service policies rather than product quality alone. Reviewers satisfied with product results tend to recommend BrainMD despite frustrations with the company's business practices, while those who experienced subscription or service issues explicitly state they will not order again and do not recommend the company.
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