Brighton Collectibles Reviews

The twinkle bracelet is really pretty, but I've lost 3 of them because the clasp keeps coming open. That's weird since the same type of clasp is used on other items and those never pop open. It's really annoying.

The quality of these products is disappointing. Everything tarnishes, breaks, or both, and the prices are way too high. They claim to stand behind their quality and guarantee, but that's not what I've experienced. They won't fix anything and blame the customer for tarnishing. Recently they emailed me about another tarnishing issue and stones falling out, and they said to expect items to only last one to two years. I've called customer service about eight times in two years with different problems, and I get the same brushoff every single time. They honestly don't care.

I've bought Brighton stuff for a long time including purses, wallets, watches, and jewelry, but I'm stopping now. If you can't charge someone a reasonable fee to change a watch battery in a $200 plus watch at your store, and instead make customers go to a jeweler or mail it to your repair shop, then you've lost my business.

Marissa, the store manager, has no customer service abilities and only cares about money. She needs real training, and the district manager Kristen Dorsey won't return calls. Marissa refused to honor what someone named Nanette told me about a return policy. It's pathetic. I won't go back to the Highlands location in Arlington. I wish I could give this zero stars.

Watch out for the Shop app that Brighton uses for their website purchases. I went to buy a birthday gift online and wanted to surprise someone. I added an item to my cart and clicked View Cart, and immediately got an email saying my purchase was confirmed with a receipt, but it didn't say which card was charged. I didn't think I had a Brighton account, and turns out I didn't. However, I did have an account with the Shop app, and their site automatically completed the purchase using the card and address saved there without asking me first. One click on View Cart and boom, the purchase went through. I ended up canceling the Brighton order and my Shop account. I'll take my business elsewhere.

I bought a bracelet for my mom's birthday at the Brighton in the Woodfield Mall, but they shipped me a necklace instead. When I called to see about exchanging it, they told me I couldn't, then sent me to customer service. Those folks weren't any better, and they sent me back to the mall store. That was my last purchase from this place.

I've been a loyal Brighton collectibles shopper for years, but the service I got around Christmas was awful. The assistant manager Liz treated me so poorly that I'm done shopping there. They gave me a phone number for the district manager Joyce. I called twice and left two long, detailed messages but never heard back. I tried calling the main customer service line too and still got nothing. They clearly don't care about keeping customers happy. I hate to say it because I do like their stuff, but as a regional manager at another company, I can't in good conscience shop there anymore.

Elisabeth was fantastic and knew her stuff. Shopping at your store was really enjoyable. We even made a wish list for my next visit. The necklace I bought today is beautiful.

I've been a Brighton customer for many years, but I've finally figured out what's really going on. When there's a problem with what you purchased, Brighton won't do anything for you, even when it's their fault. They don't offer discounts. They don't do sales. They basically do nothing to help when they mess up, and they don't care about losing customers. It makes sense why their stores keep closing.

I'm really upset. The quality and service have gone downhill since I've been shopping here about 20 years ago. I got a necklace back in September 2022, and by February it looked corroded. Not just discolored but like acid had been poured on it. When I contacted customer service, they wouldn't pay for return shipping even though they'd said they would. They claimed they don't cover shipping after 60 days. A supervisor named Paulina told me she'd have to track down my previous call to figure out who I'd talked to. It was frustrating that she wouldn't just honor what had been promised. Honestly, the customer service was terrible.