Buffalo David Bitton sells denim jeans, casual wear, and related apparel through buffalojeans.com. This page aggregates shopper reviews and ratings for the store to help you understand customer experiences with product quality, durability, and service before making a purchase.
Buffalo David Bitton Reviews
1.1
13 reviews
What Shoppers Say About Buffalo David Bitton
Created with AI, based on recent reviews
Buffalo David Bitton receives overwhelmingly negative feedback from shoppers, with the vast majority of reviews citing severe customer service failures as the primary concern. Customers report that advertised phone lines do not function, live chat features are non-operational, email responses are unreliable or nonexistent, and the online return system is broken. Additionally, shoppers have experienced product durability issues, with jeans tearing within months of purchase, and order fulfillment delays without responsive support to address problems.
The company's inability or unwillingness to assist customers has left reviewers feeling abandoned, particularly when issues arise outside of limited return windows. Several shoppers report that attempts to seek help through any available channel have been unsuccessful, and at least one customer describes having a review removed without explanation. The combination of poor communication infrastructure, unresponsive support staff, and product concerns has created a situation where customers feel they have no recourse for defective merchandise or unresolved orders.
Customer Reviews (13)
Sorted by: Most recentDavid M.May 9, 2024
Been loyal to Buffalo David Bitton for years because I loved how their jeans fit and feel. My last pair didn't hold up at all. After wearing them briefly, the fabric started separating from the grommets and tearing. Before long I had a huge rip that's completely see-through. Reached out expecting them to make it right, but they basically said they couldn't help. Looks like it's time to find a new brand.
Nicole G.Nov 17, 2023
Bought three pairs and every single one split in the seat. Sent them emails with no response. Finally tried calling and texting a bunch of times but got voicemail. When I finally got through they said too much time had passed to help, even though I showed them the original email from when the rips first happened. Both the quality and customer support are absolutely awful.
Christopher B.Dec 12, 2018
Grabbed some jeans but they never showed up due to delivery problems. I let the company know and they said they were looking into it. That was weeks ago and I haven't heard anything since. I ordered from another brand the same day and those arrived and I've been wearing them fine. Would love to give my thoughts on the product if I could actually get it.
Buffalo David Bitton Review FAQ
What is the overall rating for Buffalo David Bitton?
Buffalo David Bitton is rated 1.1 out of 5 based on 13 reviews. The vast majority of ratings are one star, reflecting significant customer dissatisfaction.
What are the main complaints shoppers mention?
The most common complaints involve non-functional customer service channels. Shoppers report that phone lines advertised on the website do not work, live chat features are down or unavailable, emails receive no response or are ignored, and the online return system is broken. Additionally, customers have reported product durability problems, with jeans tearing within four months, and order delays without any communication from the company.
Do shoppers have positive things to say about this store?
Based on the available reviews, there are no positive comments highlighted. All recent reviews focus on problems with customer service accessibility, product quality, or fulfillment issues. Shoppers do not recommend the store.
What should I do if I want to contact Buffalo David Bitton for support?
According to shopper reports, the phone number and live chat listed on the website are not functional. Email appears to be the only available contact method, though customers warn that responses are inconsistent or may not arrive. This represents a significant service gap that you should consider before purchasing.
How are these ratings calculated?
Ratings on RetailCoupons.com are based on verified shopper reviews submitted after purchase. The overall rating reflects the average of all individual ratings. Each shopper provides a rating from one to five stars along with their experience, which is then compiled into the store's profile to help other consumers make informed decisions.