Burlington is a discount apparel and home goods retailer offering clothing, accessories, footwear, and housewares. This page aggregates customer ratings and reviews from RetailCoupons.com shoppers to help you understand what to expect when shopping at Burlington locations or online.
Burlington Reviews
2.3
15 reviews
What Shoppers Say About Burlington
Created with AI, based on recent reviews
Burlington has a very low overall rating of 2.3 out of 5 based on 15 customer reviews. The majority of feedback is negative, with shoppers reporting serious concerns including discriminatory treatment by staff, unsafe conditions at checkout, poor management responses to complaints, and inadequate staffing during peak hours. A smaller number of reviewers mention positive experiences, but these are heavily outweighed by accounts of disrespectful customer service and unresolved incidents.
Recurring issues center on staff conduct and operational problems. Shoppers have described instances of discriminatory behavior, refusal to process legitimate purchases, physical incidents without manager intervention, and scheduling failures for job applicants. Additional complaints include long checkout lines and insufficient cashiers on duty. Several reviewers stated they would shop at competing discount retailers instead. A few positive reviews appear among the feedback, but the overwhelming majority of shoppers do not recommend this retailer based on their experiences.
Customer Reviews (15)
Sorted by: Most recentRobert C.Nov 20, 2022
Love shopping here, but there's one major complaint: the fitting rooms shut down at 6 PM. That's way too early and makes it nearly impossible for people with jobs to actually try things on before buying.
Marcus B.Feb 23, 2022
This is overpriced junk. You can find much better quality at other home improvement stores. Customer service is among the worst I've dealt with. Stay away. I've been in the plumbing and bathroom installation business for over two decades and this place is not worth your money.
David K.Jan 23, 2020
Shipment came right on time, really well packed, and matched exactly what I ordered. Couldn't ask for better.
Amanda S.Nov 21, 2019
I've shopped on this site many times with good results, but my last order was a disaster. I purchased items for about $80 in October and when the package arrived, it contained someone else's packing slip and completely different merchandise. Customer service said they couldn't send a replacement, just refund the money within 3 to 5 business days, and they emailed me a return label. I followed up a few days later and was told the refund hadn't been processed because they couldn't track my original shipment. The representative offered to make another request but I was stuck on hold for ages. I can't keep calling back for 30 minutes just to talk to someone who can't help. If this refund doesn't show up soon, I'm disputing it and never shopping here again.
Burlington Review FAQ
What is Burlington's average customer rating?
Burlington is rated 2.3 out of 5 based on 15 customer reviews on RetailCoupons.com. The majority of reviews (60 percent) are one-star ratings.
What do shoppers praise about Burlington?
A small portion of reviewers mention positive experiences, though specific repeated praise is minimal in the current review sample. Those with higher ratings appear satisfied with select visits, but positive feedback is far less common than negative feedback.
What are the most common complaints about Burlington?
Shoppers report serious concerns including discriminatory treatment by staff members, refusal to honor clearance pricing at checkout, physical incidents with inadequate manager response, poor scheduling practices for job interviews, and understaffing at registers leading to long wait times. Several reviewers also mention staff conduct and management failures to address customer concerns appropriately.
Do shoppers recommend shopping at Burlington?
Based on review feedback, most shoppers do not recommend Burlington. Several explicitly state they prefer competitor retailers such as Marshall's or Ross. Only a small percentage of reviewers appear satisfied with their experience.
How are Burlington reviews collected and verified?
Reviews on RetailCoupons.com come from verified customer feedback. Ratings and review text are displayed to reflect authentic shopper experiences. If you have had an experience at Burlington, you are welcome to contribute your own review to help other shoppers make informed decisions.