Burt's Bees offers natural personal care products, with a strong focus on lip balms and moisturizers made with beeswax and other natural ingredients. This page brings together customer reviews and ratings to help you understand what shoppers think about their products, quality, and service.
Burt’s Bees Reviews
3.0
21 reviews
What Shoppers Say About Burt’s Bees
Created with AI, based on recent reviews
Burt's Bees shoppers are sharply divided on this brand. Those who enjoy the products praise them as effective natural lip balms that deliver moisturizing results, with several reviewers noting immediate improvement to dry or damaged lips. These satisfied customers view the brand as a go-to option worth recommending.
However, a significant portion of reviewers report serious concerns. Some experienced irritation and burning from peppermint oil in the formulas, citing unclear labeling that doesn't adequately warn about this ingredient. Other shoppers have raised concerns about testing practices and ingredients they view as misleading, leading them to abandon the brand entirely. Customer service responsiveness on refunds has also been called into question.
Customer Reviews (21)
Sorted by: Most recentMichelle T.Aug 23, 2012
A friend tipped me off about a great deal and I grabbed two packs of their clearance products. I got an order confirmation email but then completely spaced on it and figured I'd just wait for a shipping notification like other companies send. When nothing came through I just forgot about the whole thing. Over a month later someone happened to mention my order and I realized I never got anything. So I emailed them asking what happened and whether it had shipped. Turns out it had been delivered, with a signature from someone I've never heard of. That was stressful but their customer service team was really understanding about the whole mess and got a replacement sent right out to me without a hassle. I got the new order quickly so I didn't miss out. Now I've got plenty for myself and some extra nice things for gifts too. Both the products and how the team handled my situation were fantastic.
Burt’s Bees Review FAQ
What is the overall rating for Burt's Bees?
Burt's Bees is rated 3.0 out of 5 based on 21 customer reviews on RetailCoupons.com. The ratings are highly polarized, with 48 percent five-star reviews and 43 percent one-star reviews, indicating very different experiences among shoppers.
What do satisfied customers praise about Burt's Bees?
Reviewers who rate the brand highly consistently mention that the lip balms deliver noticeable moisturizing benefits, particularly for dry lips. Many report seeing improvement immediately after first use. The natural ingredient profile is also cited as an appealing feature by supporters of the brand.
What are the main complaints about Burt's Bees?
Key complaints include irritation and burning caused by peppermint oil, with reviewers noting that packaging doesn't clearly highlight this ingredient. Some customers also report concerns about testing practices and ingredients they view as misleading. Additionally, at least one reviewer cited difficulty obtaining a refund after an unsatisfactory experience.
Do peppermint-flavored Burt's Bees products work for everyone?
No. Multiple reviews indicate that the peppermint flavor and peppermint oil in certain Burt's Bees lip balms cause irritation for some users, even though the product works well for others. If you have sensitive lips or concerns about peppermint, consider trying their other formulations first.
Should I buy from Burt's Bees?
This depends on your priorities and sensitivities. The brand has strong advocates who find their natural lip balms highly effective, but a substantial number of reviewers experienced problems or have ethical concerns about the company's practices. Reading individual reviews and considering your own skin sensitivity to peppermint and other ingredients is recommended before purchasing.
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