buybuy BABY Reviews

The baby crib I ordered arrived with missing parts. I still haven't heard anything back about getting this fixed.

Honestly the worst customer service I've dealt with. FedEx damaged my package and said they'd send a replacement, but BuyBuy Baby won't actually send one. I'm done shopping there and spreading the word about how bad this company is.

Avoid this place completely. It's a scam operation. I ordered a high chair and baby stroller that never arrived. They took my money and didn't send the items. I had to cancel my bank card because I didn't trust them at all.

Don't shop here. It's a scam website and also tied to other questionable sites. You won't actually receive anything and you'll just lose your money.

My delivery got delayed through FedEx with no updates. I contacted customer service because I needed this as a gift for a shower and it wasn't arriving when promised. I asked to cancel and reorder, but the representative was really rude and just said I had to wait. Skip this place if you need something by a specific date.

I ordered items three weeks ago for a newborn and everything had promised delivery dates that got missed. One part of the order still hasn't shown up and nobody can tell me when it's coming. They also won't let me cancel that portion and say I just have to wait until it arrives and then I can refuse it. This is going to a mom with a newborn and a one year old who definitely doesn't need this headache. Not ordering from them again.

This company canceled my Black Friday stroller order. How shady is it to offer a discount to get people in and then just cancel the order? I could have gotten the same deal from someone else. It's a scam move and I filed a complaint with the Better Business Bureau. I'd recommend others do the same.

My husband and I went to the store just to look at some wall decorations and had the most uncomfortable experience. This employee immediately went to the back to check camera footage, supposedly to see if we stole anything. When he came back out, he literally watched us the entire time we were shopping. I was eight and a half months pregnant, barely able to waddle around, so why would I be shoplifting? The only reason he seemed suspicious was our skin color. He didn't even try to hide it, just stared at us constantly while we browsed. When I finally found what I wanted and couldn't take the staring anymore, I went to pay and he literally positioned himself to block the exit to make sure we paid. This doesn't seem like a one time thing. The store needs to seriously reconsider who they hire and how they train people.

I placed an order for a crib and got a confirmation number. Then randomly it got canceled with zero explanation. Getting through their phone system is a nightmare of automated menus. When I finally reached someone, they were calling from overseas and had such a strong accent I had to ask them to repeat everything. They said my order was canceled because they couldn't verify my info, but when I asked why nobody contacted me about this, they had no answer. Wish I'd read these reviews first before trusting them with my purchase. They clearly don't care about making sales. Never shopping with them again.

I'm giving this place two stars because I've had nothing but problems. I ordered a car seat system that supposedly was backordered but would arrive within a month. A month goes by with no word, so I call and get told maybe another week. After waiting that week with still nothing, they finally say it's just not available and suggest ordering something else. I went to Amazon instead and got it in three days. Then there's the bassinet situation. Turns out it was sold by a third party, so returns had to go through FedEx. The mattress was this weird size that doesn't fit any standard sheets, which is actually unsafe for a baby. I had to send it back anyway. While that return was happening, I ordered the Halo bassinet and it arrived in three days, which was great except it showed up damaged. Amazon is definitely better.