buybuy BABY sells baby furniture, gear, and nursery products online. This page aggregates customer ratings and reviews to help you understand shopper experiences with the retailer's products, shipping, and customer service before making a purchase.
buybuy BABY Reviews
1.5
15 reviews
What Shoppers Say About buybuy BABY
Created with AI, based on recent reviews
buybuy BABY is rated 1.5 out of 5 by 15 shoppers, with the vast majority reporting serious problems. Reviewers consistently cite unresponsive customer service, unshipped orders, missing or damaged items upon arrival, and difficulty obtaining replacements or refunds. Multiple shoppers describe experiences of paying for products that never arrived, missed delivery dates without updates, and unhelpful support representatives who refuse cancellations or resolution options.
The few positive or neutral experiences are vastly outnumbered by complaints about operational failures and customer service breakdowns. Common issues include items ordered weeks prior still not delivered, partial orders stuck in limbo with no resolution timeline, and FedEx damage claims that the company refuses to honor with replacement shipments. Shoppers express frustration at the lack of communication and the inability to obtain timely refunds or reorders.
Customer Reviews (15)
Sorted by: Most recentNicole R.Sep 25, 2022
Stay away from this website. The customer service is horrible. I bought a stroller and they canceled it an hour later but kept my money for over a week. Then I got a gift card and tried using it, which also went wrong. My order never went through but somehow the hundred dollar credit got used and then I got multiple charges on my actual credit card for the remaining balance. No order, no money, nothing. I called repeatedly to fix this and get my hundred back, but they either hang up on me or promise to credit it and never do. It's been days now. This is how they treat pregnant women? No compassion, no real help from customer service, just a mess.
Angela F.Sep 16, 2022
UPDATE: Finally got through on Facebook and they responded! They gave me my forty dollar gift card. ORIGINAL: I bought a car seat during a promotion and the site said I'd get a forty dollar gift card if I ordered between certain dates. I did order during that window but never got the card. That promotion was literally the only reason I chose BuyBuyBaby. I sent two emails to customer service with no response and messaged them on Facebook with no response either. After reading all these other bad reviews, I'm not excited about calling them. Lesson learned to just go with Target, Amazon, or somewhere else.
Marcus T.Sep 6, 2022
I'd give this credit card zero stars if I could. Seriously, avoid it at all costs. The customer service is absolutely terrible and the website for paying bills is constantly broken. Even when their site is down, they still hit you with late fees that start at $29. It's ridiculous that they know their system isn't working but still charge you anyway. The people they hire to handle customer service issues are useless. This card is a complete joke and I can't recommend staying away from it strongly enough.
Keisha M.Jun 28, 2022
Ordered a stroller and car seat bundle and was promised delivery within days. Fast forward two weeks with zero communication and I'm freaking out. When I finally call, they tell me maybe the end of next month? That's over thirty days away. How am I supposed to leave the hospital without my gear? If you didn't have it in stock or couldn't meet the deadline, why tell me otherwise? The customer service is terrible and communication is basically nonexistent. Plus I noticed the price went up fifty bucks after I bought it, even though it's cheaper everywhere else. Seems like they're trying to discourage coupon users. Just shop somewhere else for strollers, seriously the worst.
Emily P.Sep 29, 2021
The product looks just like the pictures and it's super soft. I'm honestly surprised at all the negative reviews on here. My son carries it everywhere with him. The price is a bit steep, but he absolutely loves it. I will say the baby shark music cubes he has are half the price and he enjoys those too, but he prefers his daddy shake and takes it everywhere. Even beats his stuffed animals from other stores.
buybuy BABY Review FAQ
What is buybuy BABY's current average rating on RetailCoupons.com?
buybuy BABY is rated 1.5 out of 5 stars based on 15 customer reviews. The majority of ratings are one star, with 73 percent of reviews giving the store a single star.
What do shoppers say are the main problems with buybuy BABY?
Reviewers report three recurring issues: orders that are never shipped or arrive incomplete, unresponsive or unhelpful customer service that refuses to process cancellations or send replacements, and failure to resolve problems caused by shipping carriers like FedEx. Several shoppers also mention missed delivery dates and lack of communication about order status.
Are there any positive reviews for buybuy BABY?
Only 7 percent of reviews rate the store at five stars, and 7 percent give three stars. The overwhelming majority of feedback is negative, with most shoppers advising others to avoid the retailer entirely.
Do customers recommend shopping at buybuy BABY?
No. Most reviewers explicitly warn others against purchasing from buybuy BABY, citing concerns about non-delivery, unresponsive support, and the risk of losing money on orders that never arrive.
How can I write a review of buybuy BABY on RetailCoupons.com?
You can submit a review by visiting the buybuy BABY store page on RetailCoupons.com and selecting the review submission option. Please base your review on your actual purchase experience and be as specific as possible about product quality, shipping, customer service, and whether you would recommend the store to others.