Bykilian Reviews

Had a really bad experience with their customer service team. I spent a month trying to get a proper answer to my issue but never received any real resolution.

This is really frustrating. I completed my purchase specifically because the order clearly showed certain promotional items included in my cart, like a discovery trio, a deluxe sample, and two other premium samples. These items were all listed in my cart and confirmed in the order receipt right after I paid. Those bonuses were the whole reason I went through with the purchase. After the payment went through, those items got canceled without warning due to being temporarily out of stock according to company policy. They offered me a partial refund for one of the items. Customer service later told me the products will come back in stock eventually, but the company won't send them to me once they do. This feels really unfair from a customer standpoint. The order was confirmed. I paid. And then they changed what I was supposed to get. This isn't about minor samples either. It's about following through on what you agree to and building trust. When a brand says the order is final, takes your payment, and then changes what you're getting, it makes you lose faith in the whole company. Really disappointing.

My perfume order never made it to me. The carrier sent it back without even attempting delivery, and I got no notification from the company. I waited three weeks before emailing customer service to check on it, but they never replied. At least PayPal came through when I filed a dispute with them and got my money back within two days. But I still don't have my perfumes, and I'm really let down by this, especially from a brand with this reputation.

Luxury brand? That's a good one. I placed an order and added gift wrapping because I thought it would arrive beautifully packaged with a nice presentation. Instead they just tossed it into a plain cardboard box with zero protection or care. Even regular online retailers do a better job of this. It was supposed to be a thoughtful gift for someone special, and the presentation was disappointing. I won't be ordering from them again.

Extremely disappointed with the quality of this perfume. I spent a lot of money on the 50ml bottle after testing the sample that came with it for a few days. The sample was amazing with great staying power and a scent I absolutely loved. But when I opened the actual bottle, the perfume barely lasted thirty minutes. It's unacceptable! Comparing the sample directly to what's in the bottle, they're completely different products in terms of quality. On top of that, the shade is totally different between the sample and the bottle. I saved up for this and got something that feels like cheap knockoff quality. For a supposed luxury brand, this is insulting. I feel completely ripped off.

Lost two hundred fifty dollars and have nothing to show for it. My mom gave me an expensive perfume as a Christmas gift, but it didn't work for my skin, so I sent it back almost two months ago. The tracking confirms delivery but the refund never came through. I called customer service today, provided my email and order details, and was told there's no record of my purchase and nothing they can do about it. When I asked what happens next, they suggested that the person who bought it should call them back with the correct information, as if I was just making things up. I've never dealt with a customer service rep who seemed more uninterested. I normally don't leave reviews, but if this stops even one person from dealing with these people, it'll be worth it.

Bought some samples and a small bottle of perfume. After waiting two weeks with nothing arriving, I contacted them and got zero help. Even with my receipt and tracking number in hand, they acted like they couldn't locate it. Then finally the package showed up, but it had the wrong stuff inside. I got samples from a completely different brand. What's going on here? How does a luxury brand operate like this? Do they have any standards at all? I honestly feel scammed. Don't even think about spending your money on expensive perfume from this brand. Go find it somewhere else. I regret this whole experience.

Never got my order, still haven't figured out why. It came back as undeliverable and I've sent multiple messages asking about the refund but haven't heard back from anyone at all. I feel completely scammed by what's supposed to be a reputable company. The brand loyalty I had is completely gone now. I don't deserve to be treated like this. Edit: The email they gave me doesn't work, it's just another way they rip people off. Don't waste your time trying. Plus if you complain publicly, they block you on social media instead of actually helping. That's their solution to upset customers. It's basically a fraud operation.

Ordered perfume through their website but it never showed up. The tracking number they gave me didn't work. I tried contacting customer service multiple times and got absolutely no response. For such an expensive luxury brand, this is embarrassing. I feel cheated and had to dispute the charge with my bank. I'd give them zero stars if I could. Just avoid buying from their site entirely.

Terrible customer service experience. My package has been sitting with the carrier for three weeks now because apparently the company forgot to include the required hazardous goods documentation. I've emailed them about it repeatedly and they've stopped responding. Meanwhile, they already have my money.