BY SAMII RYAN sells clothing including sweatsuits and other apparel. This page features independent shopper ratings and reviews to help you understand what customers experience when ordering from their website.
BY SAMII RYAN Reviews
1.4
9 reviews
What Shoppers Say About BY SAMII RYAN
Created with AI, based on recent reviews
BY SAMII RYAN is rated 1.4 out of 5 by 9 shoppers, with the vast majority expressing serious dissatisfaction. The most consistent complaint centers on customer service failures: shoppers report unresponsive communication, delayed responses (some waiting weeks or a month), difficulty obtaining basic support, and issues with returns and exchanges. Several customers describe having to contact the owner directly on social media to resolve straightforward problems, and others report being charged return shipping fees for size exchanges. A small number of shoppers praise the clothing quality and note positive experiences when exchanges were processed successfully, though even these positive reviews mention lengthy wait times.
The recurring pattern across negative reviews suggests systemic customer service problems rather than isolated incidents. Shoppers describe the company as unresponsive to emails, misrepresenting shipping timelines, and appearing disorganized in order processing and return credit tracking. Several reviewers characterize the experience as "sketchy" and question whether the business operates professionally. The contrast between the brand's upbeat messaging and actual customer interactions is noted by multiple shoppers. While product quality receives occasional praise, the customer service experience represents a significant barrier to recommending the store.
Customer Reviews (9)
Sorted by: Most recentJessica W.Dec 24, 2025
Customer service here is absolutely awful. They misrepresent their shipping timeline and won't even bother responding to messages. This feels sketchy, possibly not even a real business. Would not recommend shopping here.
Rachel T.Nov 3, 2025
Had an amazing experience with them overall. The clothing quality is fantastic and their customer service has been responsive and helpful. I ordered a smiley sweatsuit that was too small so I exchanged it and got my new size within 2 weeks. Ordered another sweatsuit recently, exchanged for a different size, and they've already processed the replacement. FYI there's only a charge if they pick up your return from your home, but dropping it off yourself is free. Got a bonus gift with my purchase too. Not sure why other people had issues but I've been really impressed with this company and their products.
Nicole G.Jul 1, 2025
Don't shop here. They're fast to take your money but their customer service is beyond terrible. I had to reach out to the owner directly on social media just to get my issue handled, and it was nothing complicated, just a straightforward return. Nobody at this company seems to have any idea what they're doing. Save yourself the hassle and buy from someone else.
Angela K.Jun 7, 2025
Very unhappy with my order. I bought 3 items and wanted to exchange 2 for a smaller size but they're asking me to pay for the return, which is pricey. I don't even want a refund, just a size swap, yet this company doesn't seem to care about taking care of their customers at all.
Patricia L.Dec 10, 2024
Been waiting a month for them to get back to me. They charged my card for my order but never sent a confirmation. I'll probably have to dispute this with my bank. Terrible experience. It's funny how their website messaging is all upbeat and friendly because their actual service is definitely not.
Michelle D.Nov 6, 2024
Terrible communication. I sent back 2 items but only received credit for one. I've emailed them multiple times over the last couple weeks with no response.
Sarah M.Nov 1, 2024
Don't recommend this brand. Their return policy is confusing and misleading. They tack on a handling fee unless you take store credit instead of a refund. The sizing runs small and weird, so neither XS nor S worked for me. If I'd accepted store credit I'd get my money back in full, but requesting an actual refund meant paying extra. This wasn't spelled out anywhere before checkout. I emailed customer service and they just blamed their third party returns company. That explanation didn't add up since returns go the same way whether it's refund or credit. Look elsewhere.
Karen B.Jun 7, 2024
Ordered some items and returned them well within the window, but they haven't processed the refund or responded to any of my emails. Their customer service is basically nonexistent even when you do everything they ask. This company is a disaster.
David P.Feb 21, 2022
Steer clear of this brand. The 2 sweatsuits they sent me both had holes and were missing tags, like they'd already been worn. I have photos to prove it. Email was my only contact option since they don't list a phone number. They replied after 4 days telling me to fill out a return form on their site. The form only let me exchange one item and they incorrectly charged me for the return. A week later the replacement sweatshirt arrived with no tags and clearly used. This is unacceptable. I've contacted my bank and plan to report them everywhere. The fabric and construction are worse than what you'd find at big box stores. It's cheap material and they're just slapping their name on wholesale products. Your money and time are worth more than this.
BY SAMII RYAN Review FAQ
How is BY SAMII RYAN's rating calculated?
The 1.4 rating is based on 9 customer reviews submitted to RetailCoupons.com. Each shopper rates their experience on a scale of 1 to 5 stars, and the overall rating reflects the average of all submitted scores.
What do shoppers most commonly praise about BY SAMII RYAN?
The few positive reviews highlight the quality of the clothing, particularly sweatsuits. Shoppers who had successful experiences also noted responsive customer service and smooth exchange processes, with some reporting replacements processed within 2 weeks.
What are the main complaints about BY SAMII RYAN?
The dominant complaints involve poor customer service communication, including unresponsive emails, long waits for replies (some shoppers report waiting weeks or a month), and difficulty reaching support without contacting the owner directly on social media. Additional complaints include unclear shipping timelines, charges for return shipping on size exchanges, incomplete return credits, and order processing issues.
Do shoppers recommend buying from BY SAMII RYAN?
The overwhelming majority of recent reviews explicitly recommend against shopping here, citing the customer service problems as deal-breakers. Only a small minority express satisfaction, and even positive reviewers mention frustratingly long wait times for exchanges.
How can I share my own experience with BY SAMII RYAN?
Shoppers can submit reviews on RetailCoupons.com by visiting the store page and clicking the review submission option. Share details about product quality, shipping, customer service responsiveness, returns, and your overall experience to help other customers make informed decisions.