SHEIN Reviews

They won't replace my order even though it got abandoned in my building's lobby where it was stolen. In my two orders, the first one made it to my apartment correctly. The second one got left in a public area and disappeared. Their response was just to contact the shipper myself.

They won't stand behind my order even though it got left at my building's main entrance instead of my unit and someone took it. I've only ordered twice. First time worked out fine with direct delivery to my apartment. Second time it got left publicly and disappeared. Support just told me to call the delivery company myself.

Their website advertises FREE RETURNS in big letters, which is deceptive. My first return worked without charges. When I tried returning stuff from the next order, they billed me for shipping. Read the fine print because that free return deal only covers your first one.

Someone sent me a big clothing haul that I definitely didn't pay for or request. What's the proper way to get everything back to them? Is there someone who can help? I wasn't charged, so I'm confused about what to do next. Can Shein provide a return address and a label for me?

I used to be really happy with my purchases until this last order went wrong. My shipment came incomplete with 6 missing items. That was over a hundred dollars worth of stuff and I haven't received either a refund or the items. Seriously upset and won't be ordering again.

Terrible experience overall. Couldn't find any way to contact customer support. The clothes fell apart quickly, and when I sent the item back, I never got my money back. Out almost $60 and learned a hard lesson. Avoid this place completely.

Shein has basically no customer service available anywhere. You can't reach anyone. Even their legal team won't return messages. I got completely let down when the mail carriers went on strike late last year. I sent countless emails and called every phone number I could track down. One staff member kept saying I needed to call during 9 to 5 business hours, but when I called at mid morning or early afternoon, this same person repeated the same thing. The clothes look nice, but customer service is essentially non existent. I'm stuck with hundred dollars in returns and will never purchase from them again. I'm making sure people I know avoid them too.

Good luck finding actual customer service at Shein because it basically doesn't exist. Their legal department emails go ignored too. Got majorly inconvenienced when the postal system stopped working last November. I emailed them constantly and tried every phone number I could find. One person told me business hours are 9 to 5, but when I called at 11 in the morning or 2 in the afternoon, that same person gave me the same runaround. Sure, they have nice stuff, but their support is nowhere to be found. Left with a hundred bucks in returns I couldn't deal with. I'm done shopping with them permanently and telling everyone I know to stop as well.

I would go below one star if the system allowed it. As a long time buyer and level 3 VIP member, this recent issue has really let me down. My shipment was short several items. Their help desk was completely unhelpful. They offered to give me account points as compensation, but for 70 dollars of missing goods, the points they credited were basically worthless. When I reached out again, they told me to contact shipping, which I did with no results. They refuse to actually fix this. Plus, quality has tanked while prices climbed. The coupon deals used to be unlimited and much better. Now they're capped and weak. This explains why regular customers like me are jumping ship. Don't spend your money here.

I'd give negative stars if I could. I've been a loyal customer for ages, even reached VIP level 3 status. This is my first real problem and it's a mess. Items went missing from my shipment. When I called support, they were useless. They said they'd credit me points to reorder, but for about 70 dollars worth of missing merchandise, they only gave me less than a dollar in points. Called back and got told to reach out to the delivery company myself, which I did with no luck. Shein won't step up and help. And honestly, the quality has dropped while prices jumped up. Their coupon deals aren't generous anymore either. That's why so many repeat buyers are leaving. Find another place to shop and keep your wallet full.