Cabins USA offers vacation rental properties, primarily in the Pigeon Forge area, marketed as getaway destinations. This page aggregates guest reviews to help potential renters understand what to expect from their rental experience with the company.
Cabins USA Reviews
1.7
21 reviews
What Shoppers Say About Cabins USA
Created with AI, based on recent reviews
Cabins USA receives overwhelmingly negative feedback from the majority of guests, with 21 shoppers rating the company at 1.7 out of 5. The dominant complaint across reviews centers on poor property maintenance and misleading online listings. Guests report broken beds, malfunctioning hot tubs, black mold, wasp nests, filthy pools with algae, broken furniture, unresponsive staff, and amenities that do not match their online descriptions. Several reviewers mention appliances like refrigerators and fireplaces being different from what was advertised, and one group lost groceries due to inadequate cooling. Customer service issues also emerge, with guests describing unwelcoming front desk staff and unresolved maintenance problems.
A small minority of guests report positive experiences, praising clean and comfortable cabins with convenient locations near town and enjoyable amenities like fire pits. However, these favorable reviews are vastly outnumbered by accounts of neglected properties, safety concerns, and billing disputes. The consistency and severity of maintenance complaints suggest systemic issues with property upkeep and photo accuracy on the website.
Customer Reviews (21)
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How is Cabins USA rated on RetailCoupons.com?
Cabins USA is rated 1.7 out of 5 based on 21 guest reviews. The rating distribution is heavily skewed toward one-star reviews (81 percent), with only a small portion of guests giving four or five stars.
What are the main complaints guests have about Cabins USA?
The most common complaints involve poor property maintenance, including broken beds, mold, wasp nests, malfunctioning appliances, and filthy amenities like hot tubs and pools. Guests also report that cabins often look significantly different from their online photos, with advertised amenities either missing or downgrades from what was shown.
Are there any positive experiences reported?
Yes, a small number of guests report having wonderful stays with clean, comfortable cabins in convenient locations and good amenities like fire pits. However, these positive reviews represent a small fraction of the total feedback.
What service issues do guests mention?
Several guests describe unhelpful or unwelcoming customer service, including a rude desk clerk at check-in and maintenance requests that go unresolved. One guest reported a staff member was unable or unwilling to address a parking issue.
Should I book with Cabins USA based on these reviews?
Given the overwhelming negative ratings and detailed reports of maintenance problems and misleading listings, potential guests should carefully review individual property listings and recent photos before booking, and may want to consider alternative rental companies with higher overall ratings.