Casadei is an Italian luxury footwear brand known for high-end heels, boots, and designer shoes sold through its official website and physical stores. This page aggregates customer reviews and ratings for Casadei.com to help shoppers understand the online buying experience before making a purchase.
Casadei Reviews
1.3
17 reviews
What Shoppers Say About Casadei
Created with AI, based on recent reviews
Casadei's website has earned an extremely poor rating of 1.3 out of 5 from 17 shoppers, with 88 percent giving one star. The primary complaints center on customer service that shoppers describe as unresponsive or nonexistent. Reviewers report unanswered emails and calls, missing refunds, unresolved order cancellations, and difficulty obtaining basic information about purchases. Multiple shoppers note that while Casadei's physical stores and the quality of the shoes themselves are excellent, the e-commerce experience is substantially worse, with issues including unexpected express shipping charges applied by default and long processing delays without updates.
A small number of shoppers gave higher ratings, though their reviews still contained significant complaints. One reviewer praised the durability of shoes purchased years ago but criticized the lack of customer service when seeking repair options. Another gave four stars while describing the company as a scam due to incomplete refunds on returned items. The consistent theme across reviews is that Casadei's online operations fail to match the quality of its products or the service standards shoppers expect at this price point.
Customer Reviews (17)
Sorted by: Most recentMaria K.Mar 2, 2024
Ordered shoes on January 27th and a month later I still haven't received them or my money back. Their online team made an error and refuses to own up to it. I've been going back and forth with customer support who keeps giving me different excuses - first saying items are out of stock when they're clearly listed as available on the site. I've had to file a complaint with the European Commission and am considering legal action as well. Over 300 euros gone with nothing to show for it. Never experienced such unprofessionalism from a company. They need to take accountability and fix how they handle their sales.
Jessica L.Jan 22, 2024
Bought a pair of their blade heels and the metal heel bent after wearing them just twice inside my house. I'm not a large woman at all, so weight isn't the issue. The heel shouldn't bend regardless of who's wearing them. I was completely upset and when I called customer service they said they'd fix it but weren't clear about whether I'd have to pay for repairs. Never buying from them again.
Patricia H.Jan 2, 2024
This is pure fraud. Stay away from this company. I placed an order, got charged, and after five days with no updates I checked online to see that my order had been cancelled. I contacted their support and they said the items weren't in stock at the time I ordered, even though the website showed them available. They told me to wait for a refund in the coming days.
Christopher D.Nov 3, 2023
I ordered boots as a gift and had arranged to give them to my friend, but had to postpone our meeting to the 29th. I asked them to send the boots directly to her instead of to me since they hadn't shipped yet. They claimed they couldn't change the address once ordered, but said they'd inform the courier after pickup. They didn't do that. The boots came to my house instead. I requested they extend the return period a bit so I could meet my friend and see if the size worked before sending them back. They refused. Completely unhelpful and didn't understand that if there was a sizing issue, the only solution would be getting a different size. Terrible support.
Angela F.Feb 5, 2023
I can't believe they removed sizes 40.5 and 41 in the flora style. I'm really frustrated about this.
Robert V.Dec 29, 2022
Made a purchase and paid for expedited shipping because I needed it quickly. It was supposed to arrive by January 27th but today is January 29th and it's still being prepared. When I contacted support they were rude and just said they have a policy allowing delays during busy periods. So why do they keep taking payment for faster shipping if they're going to delay orders anyway and refuse to refund the extra cost? This is basically a scam. I won't be ordering from them again.
Casadei Review FAQ
How is Casadei's rating calculated?
Casadei is rated 1.3 out of 5 based on 17 customer reviews on RetailCoupons.com. The rating reflects the average of all submitted reviews, with current shoppers giving predominantly one-star ratings.
What do customers say they like about Casadei?
Shoppers consistently praise the quality and durability of Casadei shoes themselves. Reviewers mention that products are gorgeous and hold up well over time, and that the brand's physical stores offer wonderful service. The issue is not with the merchandise but with the online shopping platform.
What are the most common complaints about Casadei.com?
The main complaints are unresponsive customer service (emails and phone calls going unanswered), order cancellations despite items showing as in stock, unexpectedly high express shipping charges applied by default, slow order processing with no status updates, and incomplete or missing refunds. Shoppers report these issues persist even for high-value orders.
Do customers recommend shopping on Casadei.com?
No. Nearly all reviewers explicitly warn against ordering from the website. Several state they will not purchase from Casadei.com again and plan to shop at physical stores or competitors instead, despite appreciating the shoe quality.
How can I write a review of Casadei on RetailCoupons.com?
You can submit a review of your Casadei shopping experience on this page to help other shoppers make informed decisions. Share details about product quality, shipping, customer service, pricing, and overall satisfaction to provide a complete picture of your experience.