Casio USA Reviews

Purchased a watch through their website that was supposed to arrive within three to five business days because I needed it as a present. When day five came and went with no tracking details showing up, I called to check on it. They told me sorry, your order is still being prepared because they're out of stock on that item. How are they taking orders if they don't actually have the merchandise sitting in the warehouse? This feels like they're making stuff up just to get you to buy from them.

Stay away from Casio America. The watch I received was broken from the start. It wouldn't keep accurate time, running several hours off, and I didn't catch it until after the thirty day window had closed. When I asked if they could send me a replacement or even just a prepaid label for warranty repairs, they said no. It's shocking that such a well known company would treat customers this way. Nobody expects a fresh product to fail so quickly. Their support team is useless and they obviously don't stand behind what they sell. I feel completely ripped off.

Ordered a G Shock as a gift and chose the fast three to five business day shipping option. Ten days go by with no tracking info, and my attempts to reach out through live chat and email get ignored. I got zero updates on the status. The package never arrived in time for my purposes, so I ended up filing a charge dispute with my card company. The entire experience was completely unacceptable, and the chat operators and phone reps were zero help. Really disappointed with how this turned out.

This is a major ripoff. They claim you need a five dollar refundable deposit just to speak with a representative. When I clicked through and got to the form asking for my credit card info, I noticed tiny text at the bottom saying I'd automatically be enrolled in a yearly magazine subscription charging sixty-five dollars. Pretty sneaky if you ask me. Almost fell for this dirty trick.

Misleading warranty information and no customer support. I grabbed a specific model based on their advertised ten year battery life, but my battery crapped out way earlier. I opened a ticket and got told the battery's not included in the warranty, which seems pretty deceptive. To make things worse, when I tried emailing several contact addresses listed on their site, every single one bounced back. Those addresses are apparently not valid. I'm really let down by how this major global brand brushed off my problem. Total lack of support. No willingness to escalate. Just silence. I expected a lot more from a company like this.

Pretty straightforward: Casio knows how to make good watches. I grabbed a simple dial model years back and wore it daily without issues until I broke it by accident. Got a new one recently and it came in today. Really comfy to wear, low maintenance, and looks nice on the wrist.

Make sure you're absolutely certain about keeping your watch before you peel off any protective stickers or actually put it on, because once you do either one, you're stuck with it and can't return it. The problem is how are you supposed to know if a timepiece will fit right without trying it on first, even just for a quick test?

We sent back a watch we'd ordered because we decided to get a Samsung instead. The watch had never been used. Their customer service is claiming it shows signs of wear and is sending it back to us. I really wish I'd snapped some pictures when we first got it so I could prove it was never worn. Their support is terrible. We'll never buy from them again.

I own a pair of G-Shock watches and really like most things about them. My main complaint is that the display is on the smaller side. Everything else is solid, but for me personally the watch feels tiny and makes reading the time and date difficult. If they made one with a bigger face, I'd grab it right away, but all the models I've found have compact faces. Would definitely rate higher if the screen was larger, though they're otherwise excellent.

Is there anything Casio can't do right? Their whole lineup of gear, from adding machines to timepieces, is made tough, reasonably priced, and super reliable. For students especially, I'd pick their scientific and graphing models over anything from TI every time because the speed and accuracy can't be beat. The learning curve is a bit steep at first, but honestly that's not really a problem anymore since you can find tutorials for everything online these days.