Casio USA Reviews

I want to recognize something that deserves recognition. I was hesitant about buying from Casio USA after reading a bunch of bad reviews online. But I decided to take the chance and ordered an Edifice model from their site. I shot them an email with a question and got a quick reply from a representative named Kayla. Everything I ordered arrived exactly as expected in a solid protective box. I'll definitely be ordering from them again.

Don't give your business to this company. I bought a G Shock that wasn't quite what I expected, so I shipped it back the very next day. I'd never even put it on my wrist. Their policy said I should get my money back, but they rejected my refund claiming there was visible wear on it. That's impossible since I never wore it for even a second. When I called, the support team blamed the warehouse and said there was nothing they could do.

Ordered a watch that never showed up. After reaching out multiple times over a week, Casio told me the carrier says it was definitely left at my address, so I should talk to my bank about it since they can't send a replacement or give me money back because they don't have any kind of process set up for situations like this. I was told to just go ahead and dispute it with my bank. This is really unprofessional and poor support.

Got a Casio watch and the battery died just after I'd owned it for thirty days. I called their customer service asking if they'd replace the battery at no cost since the watch was brand new. At first Casio said maybe they could swap it out. Then they looked at the date and said nope, it's outside our window so that's a no. I asked about getting my money back and they said no and thanks for choosing us. I've been military my whole life and always trusted Casio, but after this I'm done with their brand.

G-Shock watches are my favorite because of how well they're built and how long they last. People who are into sports really love them since the rubber band works great when you're sweating. Even if you're not super active, they pair nicely with casual clothes and look pretty sharp.

These watches are awesome. As a kid I always wanted a G-Shock model with the protection features and I finally got one as a holiday gift from my parents. Honestly, I strapped that thing on and barely took it off for six years. Sure, it got some cosmetic marks from daily use, but the battery never even needed changing and it kept ticking perfectly. Japanese timepieces really are built to last.

I was really pumped about a watch I ordered from their website and it arrived in perfect condition. Everything was great at first. Then a few days in, I spotted what looked like a tiny hairline crack in the crystal. At first I didn't think much of it, figured it might just be some dust. I don't recall banging the watch on anything and wasn't sure how such a small mark even got there. After a week or two that crack started getting longer and it was starting to bug me. My best guess is the glass had a manufacturing flaw from day one. So I reached out to Casio and they recommended sending it in for repair. I paid to ship it off and that's when things went downhill. They quoted me a price to replace the whole case that's only a couple dollars less than what I paid for the entire watch, and they warned me I might not get my actual watch back but some equivalent model instead. I was shocked. I called them back and the person explained that since I've worn the watch and had it serviced, the warranty won't cover replacing the main case, only the internal parts. How am I supposed to know if a watch fits and works without actually wearing it?

Casio USA doesn't actually follow their return policy. Skip this company entirely. I requested to cancel my G Shock order just hours after placing it. They said it was already in transit and told me to refuse it when it arrived. I did exactly that. A week later, the same watch showed up at my door in different packaging. I've sent multiple emails trying to get this sorted and nothing. They just don't seem to care once the transaction is done. Don't waste your money. The thirty day return period is ticking down. Avoid Casio USA.

Unacceptable customer service experience. I was speaking with someone about a defective product and they abruptly ended the call, leaving me with no resolution.

Terrible customer support. I was in the middle of discussing a problem with my Casio item when the representative just disconnected the call on me without any explanation.