Wolverine World Wide, Inc. operates Caterpillar footwear (catfootwear.com), selling work boots, safety footwear, and casual shoes under the Caterpillar brand. This page aggregates customer ratings and reviews to help you understand what shoppers experience when ordering from this retailer, including product quality, shipping, customer service, and pricing accuracy.
Wolverine World Wide, Inc. Reviews
2.2
12 reviews
What Shoppers Say About Wolverine World Wide, Inc.
Created with AI, based on recent reviews
Wolverine World Wide's Caterpillar footwear site receives extremely polarized feedback, with 12 total reviews rated 2.2 out of 5. The majority of shoppers report serious issues including billing errors (charges exceeding order totals), delivery problems (packages left at pickup locations instead of homes), product durability concerns (boots deteriorating within a year), and poor customer service responses to complaints. A small segment of satisfied customers praise responsive support staff who resolve issues quickly, though these positive experiences are vastly outnumbered.
Recurring complaints center on fulfillment and logistics failures, with customers citing overseas shipping delays, missing delivery tracking information, and unmet delivery preferences. International customers face additional obstacles with limited shipping options and sizing inconsistencies (ordered wide fit, received regular width). The company's support team appears inconsistent, sometimes helpful but often dismissive of legitimate warranty and delivery concerns, leaving customers frustrated by the gap between product reputation and actual service delivery.
Customer Reviews (12)
Sorted by: Most recentPatricia D.Dec 3, 2018
These shoes have been super comfortable for my daily dog walks in all kinds of terrain. After about fourteen months of regular use, though, water started getting in. I contacted the company and after exchanging a few messages, they sent me a replacement pair even though it was past their standard warranty. I really wasn't expecting them to replace them at all, so I was pleasantly surprised by how they handled it. Their customer service and willingness to help left a great impression.
Wolverine World Wide, Inc. Review FAQ
What is the overall customer rating for Caterpillar footwear, and how many reviews does it have?
The store is rated 2.2 out of 5 based on 12 customer reviews. The rating distribution shows a polarized customer base, with 67 percent one-star reviews, 25 percent five-star reviews, and minimal middle-ground ratings.
What do satisfied customers praise about this retailer?
Positive reviewers highlight responsive and helpful customer support, with staff members providing quick responses (within an hour) to customer inquiries and resolving issues with clear communication.
What are the most common complaints from customers?
Shoppers repeatedly report billing errors (overcharges on their accounts), delivery failures (packages left at pickup locations instead of homes despite requesting home delivery), product durability issues (boots deteriorating within a year), and poor customer service responses when addressing these concerns. International customers also cite limited shipping options and sizing discrepancies.
How reliable is the shipping and delivery service?
Multiple reviewers report problematic shipping experiences, including packages left at unexpected drop-off locations, overseas shipping delays, inadequate delivery tracking information, and unmet customer preferences regarding delivery method. These issues appear to be a significant pain point for customers.
Would RetailCoupons.com shoppers recommend this retailer?
Based on the review data, the majority of customers would not recommend Caterpillar footwear due to billing errors, delivery problems, and unresponsive customer service. Only the small segment of five-star reviewers appear satisfied enough to recommend the retailer.
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