Celestyal Cruises operates small-ship cruise vacations, primarily to Mediterranean destinations including Greek islands and ports in Turkey and beyond. This page aggregates verified customer reviews and ratings to help you understand what recent passengers experienced with the cruise line, including feedback on service, accommodations, customer support, and cancellation policies.
Celestyal Cruises Reviews
2.2
11 reviews
What Shoppers Say About Celestyal Cruises
Created with AI, based on recent reviews
Celestyal Cruises receives sharply divided feedback, with shoppers split between those who experienced major operational failures and those who had memorable positive experiences. Negative reviews consistently cite serious issues: last-minute cruise cancellations with inadequate notice that disrupted travel plans, unresolved cabin climate control problems, poor customer service responsiveness, and frustration with booking complications and excursion changes. Complaints also mention outdated tendering processes, long wait times to disembark, and perceived disparities in how passengers are treated based on whether they booked company excursions. The handful of positive reviewers praised the crew's helpfulness and special attention to celebrations, noting the experience felt welcoming and the staff went out of their way to assist.
The rating distribution shows a stark divide: the majority of reviews are one-star complaints about cancellations, unresponsive customer service, and unmet expectations, while roughly a quarter of reviews are five-star accounts of positive crew interactions and special occasions. The few shoppers who rated positively emphasized personal touches and hospitality, but even those acknowledged minor service inconsistencies. Overall, shoppers appear to weigh reliability, customer service, and problem resolution heavily, areas where Celestyal has struggled according to recent reviews.
Customer Reviews (11)
Sorted by: Most recentChristine L.Nov 7, 2023
I booked a cruise that sails near an area I'm concerned about, especially with current events. When I reached out asking about cancellation options since my final payment is coming due, they informed me through my travel agent that two port substitutions count as minor changes and I'd lose my deposit if I cancelled. I respectfully disagree that losing the two ports I actually wanted is minor. When I previously booked with another cruise line and one port changed due to geopolitical issues, I was able to cancel without penalty. I feel really let down by Celestyal's inflexibility, and I won't be booking with them again. Life throws unexpected curveballs, and companies should show more understanding. Since I can't afford to lose my deposit, I'm stuck traveling to somewhere I'm uncomfortable going instead of being allowed to switch to a different cruise. It's disappointing they won't work with customers in uncertain situations.
Celestyal Cruises Review FAQ
What is the average rating for Celestyal Cruises?
Celestyal Cruises is rated 2.2 out of 5 based on 11 verified customer reviews published on RetailCoupons.com. The rating distribution is heavily skewed, with 64 percent of reviews being one-star and 27 percent being five-star, indicating polarized customer experiences.
What are the most common complaints about Celestyal Cruises?
The most frequent complaints involve last-minute cruise cancellations with minimal notice that disrupted passenger travel plans, unresponsive customer service when issues arise, cabin climate control failures that went unresolved, and booking complications including reservations being wiped out by system glitches. Passengers also report frustration with excursion cancellations or credit reductions and long wait times for tendering and disembarkation.
What do satisfied customers praise about Celestyal Cruises?
Positive reviewers highlight the crew's helpfulness and willingness to go out of their way to make passengers feel welcome, particularly during special occasions and celebrations. These shoppers describe the experience as special and memorable, with attentive staff creating a welcoming atmosphere aboard the ship.
Do Celestyal Cruises customers recommend booking with this cruise line?
Reviews are mixed regarding recommendations. Negative reviewers explicitly state they cannot recommend the cruise line, citing operational failures and poor service. Conversely, satisfied passengers who had positive crew interactions do recommend the experience, particularly for those celebrating special occasions. The decision appears to depend heavily on whether passengers encounter booking or service issues.
How can I write a review of Celestyal Cruises on RetailCoupons.com?
Verified customers who have booked with Celestyal Cruises can submit a review through RetailCoupons.com by visiting the cruise line's review page and following the submission guidelines. Reviews should be based on your actual experience and help other shoppers make informed decisions about booking.