Chaparral Mtrsprts Reviews

Absolutely terrible customer service experience. I ordered some parts with my correct name and correct address but they shipped everything to someone else with a completely different name. Called to complain and got laughed at by someone claiming to be the customer service manager. She clearly didn't care at all and was incredibly sarcastic and rude about the whole situation.

Got a Scorpion Exo R1 Air Helmet but the dark smoke visor that was supposed to be free didn't come with it. I contacted them about the missing visor and they flat out refused to send it. I even sent them a photo of the light tinted visor that was in the box and offered to ship the wrong one back. Never got a response. Customer service is basically non-existent and now I'm stuck buying a $50 dark smoke visor that should have been included. Really disappointed with how they handled this.

Total ripoff. I bought a helmet for $74.97 and they added $9.99 shipping without warning. Called right away to complain but they said it was already shipped. The person on the phone told me their manager could waive the shipping, so I figured it would work out. Waited almost three days following up and they straight up denied my request. To make it worse, they said if I want to return it, I have to pay for the return shipping myself. Not cool.

Bought tires from their site based on what their listing said about the tread ratio. Their website said 80 percent dirt and 20 percent street, but when the tires arrived, the actual product said 90 percent dirt and 10 percent street. That's completely different from what was advertised. Called customer service and got put on hold for 11 minutes just to be told they'd email me a return label, but they'd charge me $15.99 for return shipping out of my refund. I told them this was their error on the website, not mine, and I shouldn't have to pay for shipping. The rep just apologized and said 80/20 was just their suggestion. I even wanted to buy the right tire from them later, which was pricier, but decided against it. Tried asking for his manager and he refused, saying the manager would tell me the same thing. I'm still using the tire but that's the last time I'll shop there. I only tried them in the first place because of a 5% first order coupon. Tons of other online shops out there to choose from.

Saw some negative reviews after I ordered and got a little nervous, but honestly they came through. Not everyone has the same experience but I think they deserve credit for how they treated me. Got Michelin Road 6 tires here cheaper than Revzilla, shipping took about a week, and a couple things were on backorder for 2 weeks. Thought I might get burned, but I called and they explained everything. Pretty sure I reached an actual store location, not some call center. Some reviewers mentioned getting old stock tires, but mine were released last year so I can't speak to that. Worth noting that I usually order in winter and early spring to work on stuff in my garage before Michigan riding season kicks in, so backorders and dropshipping don't bother me as much. Overall happy with the pricing and service.

Computer glitch caused me to order two sets of motorcycle tires and get charged twice. I returned one set back to Chaparral and they got it, but they're flat out refusing to refund the second charge. Complete mess.

Ordered front and rear tires over a week ago and paid immediately. I used the motorcycle shop's address for delivery since I was traveling, with my home address as billing. Finally had to file a complaint ticket because nothing was happening. Next day a rep called saying there was an issue with the shipping address. I was driving when he called and asked if he could just look up the address online to verify it, but he said he couldn't be bothered spending 30 seconds doing that. Really professional, right? Eventually I told him to ship to my home address instead and he said they'd arrive in a few days and I'd get tracking. Nothing happened. Called Friday to check on status, waited forever on hold, and they asked me to leave a message. No one called back. Then late Friday night I get an email saying my order gets canceled if I don't contact them within 24 hours because of the shipping address problem, even though I already called them Friday. At this point I'm getting charged storage fees by the motorcycle shop because they're sitting there.

Ordered tires and tubes on March 15th and it's already March 21st with zero confirmation email. I'm expecting these at my door but the website just says it's processing. Called after waiting 20 minutes on hold and the guy who answered wasn't sympathetic at all. He blamed a system update for the delay and said maybe I'd get one tire today or tomorrow but was vague about the rest. When I asked for a manager, he said someone would call back, which never happened. I promised my customer his bike would be ready today. Won't be using this place again unless everything shows up tomorrow. Heads up to anyone ordering here.

This company completely ripped me off. I desperately needed some handlebars for my bike so I found them online and ordered with expedited shipping. Paid with a credit card. They emailed saying they couldn't process it and would need extra verification before going through. At that point I found another solution elsewhere, so I figured it was fine and the transaction was dead. Turns out they got greedy and decided to charge me anyway a couple weeks later, after I'd already left the country. I'm guessing they shipped to the hotel I was staying at when I ordered, but I was overseas by then. When I saw the charge and called asking what happened since they said they wouldn't process it, they demanded I return the handlebars before refunding my money. I was literally out of the country at the time. These liars kept my cash even though they claimed they had to cancel the order. Went back and forth with them trying to get my money back.

Placed an order for a bunch of Honda motorcycle parts including oil, shaft oil, wheel bearings, bearing covers, gaskets, and a drain plug. Service was fantastic and delivery was incredibly fast. They had one item on backorder but shipped it out just 2 days later, with my main order arriving in 3 days. The packaging deserves special mention here. Everything was individually wrapped or bagged, with the fluids wrapped separately, bearings and gaskets in thick plastic, and the entire box filled with protective brown paper. The package arrived beat up from shipping with visible scuffs and scratches but nothing inside was damaged. Really impressed with how they protected everything. Already thinking about getting a new helmet and stereo from them. Will definitely order again and recommend to my family and friends. Found them online after comparing prices and reviews with other shops, and they offered the best overall value. Highly recommend to anyone looking for quality parts and service.