Cicis Pizza operates a casual all-you-can-eat pizza buffet chain. This page aggregates shopper ratings and reviews for Cicis Pizza locations to help you understand what to expect from service, food quality, cleanliness, and value before your visit.
Cicis Pizza Reviews
3.6
5 reviews
What Shoppers Say About Cicis Pizza
Created with AI, based on recent reviews
Cicis Pizza receives polarized feedback from shoppers, with 60 percent giving five-star ratings and 20 percent each giving one and two stars. Positive reviewers consistently praise the all-you-can-eat buffet as a great value, highlight fresh food quality, and commend individual staff members for excellent service. One reviewer specifically noted the clean and well-maintained dining space. Conversely, negative reviews cite significant concerns about restaurant cleanliness (particularly restrooms), inconsistent coupon policies across locations, and unresponsive customer service when attempting to resolve issues. Price increases compared to historical buffet pricing have also been mentioned as a disappointment.
The dramatic split in ratings suggests experiences vary considerably by location or visit timing. While the buffet concept and food quality are genuinely appreciated by satisfied customers, operational and sanitation issues at certain locations represent a serious detractor. Customer service responsiveness to coupon and policy questions appears to be a weak point that has frustrated at least some shoppers.
Customer Reviews (5)
Sorted by: Most recentJessica M.Feb 20, 2026
Had a wonderful family meal with the kids at CiCi's. Everything tasted fresh and we really appreciated how clean and well-maintained the dining space was. Big shout-out to Carlos for doing such a great job!
Andrew T.Jul 22, 2025
Really disappointed with our visit here, especially for what we paid. My family and I went on Father's Day and it was a total letdown. The food wasn't great, but the actual restaurant conditions were even worse and deserved zero stars. The restrooms were absolutely disgusting, and when I tried to use one, another customer wouldn't leave. I also wasted money at their machine and got nothing in return for my $7. This place used to be so much better but has clearly gone downhill. The pizza portions were tiny, and the brownies were all mashed up and bland. The cinnamon rolls tasted like they'd been sitting around forever. I should've asked for a refund and gotten out of there. It's sad because a gas station would have cleaner facilities and better food at this point. I won't be coming back to this location and can't recommend it to anyone.
Linda P.Apr 12, 2025
I really miss when you could grab the whole buffet for just $7.99. My husband and I used to spend our whole afternoons there after church and grab coffee at the place next door afterward. Those were the days! Giving five stars because of all those great memories, and I'm thinking of George, hoping he's looking down on us. Love those times.
Patricia L.Mar 9, 2025
Had a real problem trying to use two free buffet coupons at my local CiCi's and they wouldn't take them. I called the customer service line multiple times on different days trying to get answers about whether the coupons were valid and which locations would honor them. Each time I was told the right person wasn't available but would call me back soon. That call never happened, no matter when I tried or how many times I reached out. This shouldn't be complicated and you'd think customer service could handle a straightforward question without runaround. Very frustrating way to handle a customer.
Cicis Pizza Review FAQ
How is Cicis Pizza's overall rating calculated?
The rating of 3.6 out of 5 is based on 5 customer reviews submitted to RetailCoupons.com. Ratings are computed from all submitted star ratings without filters or weighting.
What do customers praise most about Cicis Pizza?
The all-you-can-eat buffet pricing and concept receive consistent praise for value. Customers also frequently mention fresh food quality, solid pizza offerings, and appreciate when staff members deliver attentive service. Clean dining areas have been noted positively at certain locations.
What are the most common complaints about Cicis Pizza?
Cleanliness and restroom conditions are cited as significant concerns in negative reviews. Customers have also reported frustration with inconsistent coupon policies across different locations and difficulty reaching customer service by phone to resolve policy questions.
Do customers recommend Cicis Pizza?
Recommendations are mixed and appear location-dependent. Satisfied customers express strong loyalty and intent to return, while those who experienced cleanliness issues or service problems indicate they would not recommend their specific visit. Experiences vary noticeably across different Cicis Pizza locations.
How can I write a review of Cicis Pizza on RetailCoupons.com?
You can submit a star rating and detailed review of your Cicis Pizza experience on RetailCoupons.com. Include specific details about food quality, cleanliness, service, pricing, and your location to help other shoppers make informed decisions.