Close is a customer relationship management (CRM) platform designed for sales teams and small to medium-sized businesses. This page aggregates authentic shopper ratings and reviews to help you understand what Close delivers in real-world use, from its strengths in API integration to reported issues with mobile performance and search functionality.
Close Reviews
3.2
13 reviews
What Shoppers Say About Close
Created with AI, based on recent reviews
Close receives polarized feedback, with shoppers split sharply between strong supporters and disappointed users. Positive reviewers praise Close as a solid CRM option for smaller businesses and sales teams, particularly highlighting its API capabilities, integration options, and ability to streamline sales workflows. Five-star reviewers report the platform has simplified their work and ranks among top CRM choices for phone-heavy operations.
Negative reviews point to significant technical and support issues. Common complaints include a malfunctioning iPhone app with slow performance and frequent call drops, a broken search function that prioritizes poor results, and frustration with account lockouts during trial sign-ups. Several one-star reviewers also cite non-responsive customer support and overly restrictive security practices that hindered their ability to evaluate the platform.
Customer Reviews (13)
Sorted by: Most recentAmanda J.Nov 7, 2023
This CRM has been a real game changer for us. After using it for about a year, we can honestly say it's been phenomenal. The interface looks clean and switching between sections is seamless, which really boosts how productive our whole team is. It's a no-brainer recommendation for any sales department.
Robert K.Oct 24, 2023
This CRM is fantastic and the company behind it is even better. We've tried HubSpot, SalesForce, and other platforms before, but our team found them cluttered and way too complex. Close keeps things simple and intuitive, no crazy training needed. The built-in features like SMS, calling, and call recording are a huge plus, so you don't have to juggle a bunch of third-party tools. The support team is genuinely great too, with quick answers to our questions. Our customer success rep always gets us early access to new features and listens to our feedback. A really solid platform with an exceptional team running it.
Kevin B.Jan 10, 2019
Honestly one of the best automation tools I've used for sales. Used to do cold calling the traditional way, then switched to Outreach for email with standard calling on the side, but wasn't impressed. Once I moved to Close, everything changed. The Mac app with auto-dialing is really impressive and lets you connect with way more prospects using way less time. My outreach strategy became organized and the whole process became less painful. Had a few connection hiccups here and there, but overall fantastic work.
Close Review FAQ
What is Close's overall rating on RetailCoupons.com?
Close is rated 3.2 out of 5 based on 13 customer reviews. The rating distribution is notably polarized: 54 percent gave five stars while 46 percent gave one star, with no reviews in the two-, three-, or four-star ranges.
What do shoppers praise about Close?
Positive reviewers highlight Close's strong API and integration capabilities as essential for modern sales operations. Users also report that the platform effectively simplifies workflows for sales executives and sales teams, particularly those relying heavily on phone-based outreach. Several mention it ranks competitively among smaller business CRM options.
What are the main complaints about Close?
The most cited issues include poor iPhone app performance with slow load times and frequent call drops or stuttering, a search function that returns inaccurate results despite months of reported problems, and frustration with account lockouts during trial signups. Several reviewers also report inadequate customer support and security practices that feel overly restrictive for trial users.
Would shoppers recommend Close?
Reviews show mixed recommendations. Five-star reviewers actively recommend Close for sales teams and small businesses seeking robust CRM functionality. However, one-star reviewers suggest alternatives like GoHighLevel and advise against using the platform due to its technical and support shortcomings.
How can I leave a review of Close on RetailCoupons.com?
You can share your Close experience by submitting a rating and review on this page. Authentic feedback from users like you helps other shoppers make informed decisions about whether Close fits their business needs.