Club Monaco offers clothing and accessories through retail stores and online ordering. This page aggregates customer reviews and ratings for clubmonaco.com to help shoppers understand the overall experience reported by recent purchasers.
Club Monaco Reviews
1.3
15 reviews
What Shoppers Say About Club Monaco
Created with AI, based on recent reviews
Club Monaco is rated 1.3 out of 5 by 15 shoppers, with the overwhelming majority reporting serious problems. Shoppers describe chronic fulfillment failures including items that never ship despite payment processing, orders cancelled weeks after purchase, and wrong items sent without proper resolution. Multiple customers report that customer service representatives have been unhelpful, rude, or dismissive when attempting to resolve issues, with some describing system failures (such as a returns system down for a month) that prevent basic transactions.
A small minority of shoppers appear satisfied, but the dominant pattern across reviews is frustration with both online ordering reliability and in-store customer service interactions. Customers consistently report having to dispute charges with their credit card companies or pay out of pocket for return shipping due to Club Monaco's failures. The issues span multiple areas: shipping delays with labels created but packages never sent, inventory discrepancies between online and local stock, refusal to process refunds, and staff behavior described as unhelpful or judgmental.
Customer Reviews (15)
Sorted by: Most recentMichelle D.Jul 18, 2024
Complete waste of money. Don't buy from them. The fit is all wrong, quality is poor, and their return policy is basically useless unless you're willing to ship back to overseas. They'll give you a 15% or even 30% discount to keep something, but the items aren't worth keeping in the first place. Really disappointing experience all around.
Christopher N.Jul 15, 2024
Total ripoff. Got a men's medium jacket that was incredibly undersized, barely fitting a young child. The fabric quality was shocking. When I tried to return it, they offered me 15% to 35% discounts to keep it instead. Once I pushed harder for an actual full refund, they said I'd have to send it back to China and cover the shipping cost myself. Don't bother with this company.
Brittany H.May 15, 2024
I got a sweater with a hole already in it. When I went back to the store, the manager accused me of causing the damage myself and refused to give me my money back. I've been trying to reach their customer service email but it doesn't work anymore. They gave me a different address to contact, but I've had no response. It's been really frustrating trying to resolve this.
Katherine S.May 6, 2024
This company is a rip-off. I bought a top that was never sent to me. I emailed them multiple times before they finally responded with a tracking number, but it turned out to be fake. When I contacted my bank, I discovered they'd also set up a recurring charge on my account without my permission. They were planning to bill me monthly without authorization.
Club Monaco Review FAQ
How is Club Monaco's rating calculated?
Club Monaco is rated 1.3 out of 5 based on 15 customer reviews on RetailCoupons.com. The rating reflects the average of all submitted scores, with the vast majority of recent reviews reporting one-star experiences.
What do customers say are the main problems with Club Monaco?
The most common complaints involve unshipped orders despite payment being processed, orders cancelled after extended delays, incorrect items shipped, and refusal to provide refunds or return labels. Several customers also report negative interactions with customer service representatives described as rude, dismissive, or unhelpful.
Are there any positive aspects customers mention?
A very small percentage of reviews are positive, but detailed praise is limited in the current review set. The vast majority of feedback focuses on fulfillment and service failures rather than product quality or store experience.
Do customers recommend shopping at Club Monaco?
Based on recent reviews, most customers explicitly warn others to avoid Club Monaco, particularly for online orders. Multiple shoppers describe their experience as a scam or ripoff and suggest staying away from the retailer.
How can I write a review of Club Monaco?
RetailCoupons.com accepts reviews from verified shoppers. Share your experience with Club Monaco's products, shipping, customer service, or store experience to help other consumers make informed decisions. Be specific about what happened, when, and how the store or staff responded.
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