Costumes.com sells costumes and related items for Halloween and other occasions. This page shows what shoppers on RetailCoupons.com say about their experience ordering from this retailer, including feedback on delivery speed, customer service, and product quality.
Costumes Reviews
1.8
15 reviews
What Shoppers Say About Costumes
Created with AI, based on recent reviews
Costumes.com has a severely polarized customer base with 15 reviews rated at 1.8 out of 5. The overwhelming majority of shoppers report significant delivery delays that far exceed the website's stated 2-3 day timeframe, with orders taking weeks to arrive or never arriving at all. Customers also cite unresponsive customer service, with multiple emails going unanswered. A small number of satisfied customers report receiving items quickly and being happy with their orders, but these positive experiences are vastly outnumbered by complaints about missed delivery promises, lack of communication, and difficulty processing returns within the company's restrictive 15-day return window.
The core issue appears to be a disconnect between what the website promises (2-3 day delivery, next-day shipping options) and what customers actually experience. Even customers willing to pay premium shipping fees report waiting a week or longer without updates or responses from customer service. The combination of unmet delivery expectations and poor communication has led many shoppers to question the legitimacy of the company.
Customer Reviews (15)
Sorted by: Most recentKevin L.Oct 19, 2024
This company deserves a zero. I ordered a bunch of items in early September that were all supposedly in stock. I kept emailing asking what was happening, but got no updates. After waiting nearly five weeks with no shipping and no explanation or estimated delivery date from them, I just cancelled the whole order.
Jennifer P.Nov 3, 2023
I usually have good luck with online retailers, but this experience was frustrating. I ordered two costumes that showed up two days past Halloween, and when I reached out right away to return them, they told me the return window had already closed. They just sent me their policy without any flexibility. Really disappointed with how they handled this situation.
Victoria S.Oct 30, 2023
I bought Halloween costumes for three kids and paid extra for next-day delivery. They never showed up. I waited a few more days then reached out but got no response. Still no costumes. Do not order from here.
David K.Feb 1, 2023
Had a really rough time dealing with this company. I ordered a costume on November 3rd and paid extra for next-day shipping. Two days later it still hadn't shown up, and the tracking info showed the carrier hadn't even picked it up yet. When I complained, they blamed late deliveries on Halloween which had already passed. They never got back to me on my follow-up message. I ended up disputing the charge with my bank and got my money back, but then they charged me again a month later. I'd definitely recommend staying away.
Christopher N.Jan 12, 2023
Got three costumes delivered the very next day. One of them had a problem, and they replaced it right away without any hassle. The support team was quick and the delivery was speedy. The costumes themselves are nice quality though the sizing info could definitely be better. Overall I'm satisfied with the experience.
Costumes Review FAQ
Why does Costumes.com have such a low rating?
The low rating of 1.8 out of 5 is driven primarily by delivery delays. Most one-star reviews cite orders that took weeks to arrive despite promises of 2-3 day delivery or paid expedited shipping. Customers also frequently mention receiving no response from customer service when inquiring about delayed orders.
Do customers receive their orders eventually, or do they go missing?
Based on reviews, some customers do receive orders after significant delays, though many report orders that never arrived at all. The consistent complaint is not about items being lost in transit, but about delivery taking far longer than promised, sometimes multiple weeks beyond the stated timeframe.
What do satisfied customers say about Costumes.com?
The small number of five-star reviews praise quick delivery and satisfaction with the items received. One shopper reported receiving an order within three days and being happy with the products, suggesting that when the company meets its delivery promise, customers are satisfied.
Is customer service responsive at Costumes.com?
Multiple reviewers report sending multiple emails without receiving responses. Customers who did hear back mentioned being told about busy season delays, but this explanation did not address the gap between promised delivery times and actual delivery.
How does the return policy affect the shopping experience?
Customers cite the 15-day return window as too restrictive, especially given the delivery delays. One shopper reported waiting so long for a return slip that they fell outside the return period entirely, requiring multiple emails to finally receive the slip.
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