Cremedelamer Reviews

Don't order from their site. They won't let you know upfront if something's out of stock or delayed. When I contacted a rep about why my order hadn't shipped, I asked to cancel and get my money back, but they refused because we were past their standard shipment window. They're happy to take your payment while sitting on unfulfilled orders with no timeline for delivery. It's predatory behavior. I'm filing a dispute with my bank to reverse the charge. This company doesn't deserve the money.

Shopping for this online is just awful. The delivery requires you to be home and sign for it, which disrupts your whole day. If you miss it, they cart the package away and you're stuck tracking it down at the post office. That's a terrible way to shop. The problem is worse because they don't carry this item in stores near me. I'm switching to something else because this is the second order I've had issues with. First time, my order never made it and they had to refund me completely.

Awful experience ordering directly from the website. I've shopped their stuff at Sephora before, but decided to order straight from them this time. Over two weeks passed before the package arrived, and when I finally opened it, the contents were completely wrong - looked like someone else got my order instead. I reached out right away, but customer service was useless. They just logged a ticket and told me to wait for another department to get back to me. I get that they might have limitations, but their whole approach made it clear they couldn't be bothered. Really let down by how a luxury brand like this handles both shipping and customer support. Won't be ordering from their site again. Honestly can't recommend it to anyone. Still haven't heard from them about fixing this.

Had a rough experience with my recent purchase. The items shipped out super fast, which was great at first, but the box arrived damaged and got sent back to the company before reaching me. I found out through tracking. After I asked for them to reship it, nothing moved for three days. When I contacted support, they kept saying it was ready to go out, which turned out to be false. The second I asked for my money back instead, suddenly they were able to process a refund right away - which kind of proves they were lying about the shipment status. It's weird that they could ship within a day initially but then can't resend anything for days. The damaged package wasn't my fault, yet somehow they're making me feel like it was. The whole situation felt unfair and frustrating.

Great products, but the company needs to think more about presentation. First time buying from them, though my girlfriend's been a loyal customer. I sent an order to her in the States as a gift, but there wasn't even an option to mark it as one or add special wrapping. Everything arrived crammed in a box with basically no protection, and it almost spilled everywhere. For a brand at this price point with this kind of quality, they should focus on making the unboxing experience better. After I left this feedback, the company actually reached out and sent me a replacement package, which I really appreciated. That said, the new package had the same issues - no gift presentation, no birthday card even though it was her birthday, and no cushioning around the items. I'm giving five stars because they genuinely tried to make things right, but I'd love to see them really step up their packaging and personalization for customers.

Major red flags with this company. A week goes by after I placed my order and still no shipping update. The order doesn't even show up in my account. When I tried calling their support line, it connected me to an airport in Germany - clearly a fake number. My emails to support go nowhere. This feels like a scam operation. Stay away. My order was placed through their international site.