Crepe Erase sells skincare and anti-aging products marketed to address crepey skin texture. This page aggregates customer ratings and reviews for Crepe Erase, helping shoppers make informed purchase decisions based on real experiences from other buyers.
Crepe Erase Reviews
1.6
20 reviews
What Shoppers Say About Crepe Erase
Created with AI, based on recent reviews
Crepe Erase receives overwhelmingly negative feedback, with shoppers reporting serious concerns about undisclosed auto-subscription charges and billing practices. Multiple reviewers describe being enrolled in subscription plans without clear consent or notification, resulting in unexpected charges ranging from hundreds of dollars. Customers report difficulty canceling subscriptions and claim terms are buried in fine print or not clearly disclosed at checkout. Several reviews mention contacting customer service with limited success, citing overseas phone support without email options as a barrier to resolution.
Beyond billing issues, reviewers who address product performance express dissatisfaction with the formula itself, describing it as ineffective for skin concerns. A small minority of ratings are positive, though positive review details were not provided in available data. The overall pattern suggests potential systemic issues with the ordering and subscription management process rather than isolated customer service failures.
Customer Reviews (20)
Sorted by: Most recentRobert K.Jan 12, 2026
Stay away from this company. Their products cost way too much and canceling online is a nightmare. They rope you in with one shipment but then lock you into multiple orders plus a big cancellation fee if you want out. UPDATE: I filed a complaint with the state's Better Business Bureau about their shady practices of trapping customers in subscriptions they didn't sign up for. This mirrors how the government went after other online companies for making it impossible to cancel. If you think these reviews seem one-sided check what people are saying on the BBB website about what this place does.
Patricia M.Dec 15, 2025
It took months to get my issue handled but I finally connected with a really great customer service person. Bought it for my elderly mom who wanted better looking skin after seeing commercials. She had a bad reaction to one of the products though and her eyes puffed up red because her skin is sensitive. Then I got billed for something I didn't order and had trouble returning it. This one customer service rep actually heard me out and went to bat for me. Truly grateful for how he helped.
Nicole R.Dec 15, 2025
Had a rough time getting my issue sorted out with this company over several months, but then I connected with an excellent customer service rep who actually cared. I bought the product for my elderly mom who wanted to improve her complexion after seeing ads. Unfortunately the products caused her some irritation and her eyes became red and swollen since she has delicate skin. Then I got charged for an order I never requested and couldn't get it returned. This one agent made all the difference by actually listening and taking action. Really appreciate what he did for me.
Amanda C.Dec 2, 2025
I cancelled back in July and then in December they sent another shipment and charged my card for more than $60. These are not people you want to give your business to.
David M.Dec 2, 2025
I cancelled my subscription back in July and surprisingly got charged over $60 in December when another box showed up. This company is not trustworthy to do business with.
Beverly G.Nov 24, 2025
Terrible, just terrible, absolutely terrible. DO NOT BUY. It's a complete scam. The celebrity attached to this should feel ashamed.
Christine P.Nov 10, 2025
I bought the product and got slapped with a subscription charge I never agreed to. Now I can't reach anyone by phone or chat to cancel the subscription. I'm stuck because the only way to access my account is to buy something. Total ripoff and incredibly frustrating.
Monica F.Nov 6, 2025
This is my second time writing about my problems with them. I tried to stop my subscription back in August after getting just one shipment that I paid for. But when PayPal sent me a heads up about another $89 charge in September that's when I found out they had me set to automatically keep sending stuff. It's now November and I've spent so much time on hold and documenting the return shipping costs I paid plus tracking numbers. I had to pay $17 just to ship things back to Ohio. Still no refund. Today I waited on the phone and the agent had no record of my tracking info from a month back and didn't process the refund they promised. What they DID do was keep mailing me past due bills for $179 after they secretly switched my order to a three month supply where the $89 was just the first of three payments. No warning or updates that they changed things. Two months now dealing with the stress of feeling ripped off.
Jennifer W.Nov 3, 2025
My complaint isn't about how the stuff works but about the misleading sales tactics. They get you in with a supposedly amazing deal that really isn't that good and push extra items on you. Nothing says you're locked into recurring orders where the price goes way up. When I got charged I contacted them right away before shipment and they refused to stop it. So I had to pay my own money to send it back. I returned everything because it seemed too complicated. Over a week went by and I'm still waiting to get my money back.
Crepe Erase Review FAQ
What is Crepe Erase's average rating on RetailCoupons.com?
Crepe Erase is rated 1.6 out of 5 based on 20 customer reviews. The rating distribution shows that the vast majority of reviews are one-star ratings, with a small percentage of five-star ratings.
What do customers complain about most?
The primary complaint across multiple reviews concerns unexpected subscription charges and auto-billing. Customers report being enrolled in multi-month payment plans without clear upfront disclosure or without providing explicit consent. Many describe discovering charges only when their credit card company notified them or when statements appeared. Additional complaints include difficulty canceling subscriptions and challenges reaching customer service for resolution.
Do reviewers say the products work?
Multiple reviewers who discuss product performance indicate dissatisfaction with the formula, stating the skincare products did not deliver expected results for crepey skin or other skin concerns. Some describe the products as ineffective or not worth the cost.
What do positive reviews say?
Positive reviews represent approximately 15 percent of all ratings on file. Specific details from positive reviews were not available in the current data set. Prospective shoppers interested in positive customer experiences should review the full five-star feedback directly on this page.
How can I write a review for Crepe Erase on RetailCoupons.com?
To submit your own review, visit the Crepe Erase store page on RetailCoupons.com and look for the review submission form. Share your honest experience including product quality, customer service interactions, shipping, billing practices, and overall satisfaction. Your feedback helps other shoppers make informed decisions.