The Criterion Collection specializes in curated physical media releases, including Blu-ray and 4K UHD editions of classic and contemporary films, along with a streaming service for subscribers. This page aggregates verified shopper ratings and reviews to help you understand what customers experience when ordering from The Criterion Collection.
The Criterion Collection Reviews
2.0
3 reviews
What Shoppers Say About The Criterion Collection
Created with AI, based on recent reviews
The Criterion Collection receives mixed feedback from shoppers, with significant concerns about operational reliability and customer service responsiveness. Two reviewers reported serious issues: one experienced persistent technical problems with the streaming service that made it unusable across multiple devices and connection types, while another never received a pricey Blu-ray order and received no response to three separate support emails, ultimately requiring a credit card dispute. However, one satisfied customer praised the company's customer service team as the best they have encountered, noting that while packaging could be improved, the support experience was outstanding.
The core tension in reviews centers on customer support inconsistency. While one shopper highlighted exceptional service, two others felt abandoned when problems occurred, with one unable to get any response despite multiple contact attempts. Shipping and packaging also emerged as a weak point, with at least one collector's edition arriving damaged. The streaming service reliability issues suggest technical problems beyond simple shipping concerns.
Customer Reviews (3)
Sorted by: Most recentDavid R.Feb 19, 2026
Really disappointed with their streaming service. After being a subscriber for a couple months, the platform started having constant issues and wasn't reliable enough to actually use. I tried it on different devices and tested both wired and wifi connections with a really quick internet speed, but the problems kept happening. When I asked if they'd let me cancel early and get my money back, they said no and made me keep paying for the rest of the year.
Marcus T.Aug 22, 2025
Really impressed overall. The only complaint I have is the boxes they ship in aren't ideal - one of my box sets arrived in rough shape because of how it was packaged. That said, their customer service team is seriously outstanding. Hands down the best support I've gotten from any company.
Jennifer W.Mar 26, 2025
Never received my order and no one's helping. I bought a pricey Blu-ray collection that got lost somewhere in the mail system. I've sent them emails about this situation three separate times and haven't gotten a single response back. Now I'm down $120 with nowhere to turn except filing a fraud claim with my credit card company.
The Criterion Collection Review FAQ
How is The Criterion Collection rated on RetailCoupons.com?
The Criterion Collection is currently rated 2.0 out of 5 based on 3 customer reviews. The majority of reviews reflect concerns about service reliability and customer support responsiveness, though some customers report positive experiences with the support team.
What do reviewers like about The Criterion Collection?
Satisfied customers have praised The Criterion Collection's customer service team, describing it as outstanding and exceptional. One reviewer noted this as the best support experience they have received from any company, suggesting the potential for strong service when issues are addressed.
What are the main complaints about The Criterion Collection?
Reviewers have reported three significant issues: streaming service technical problems that persist across multiple devices and connection types, unresponsive customer support with emails going unanswered for extended periods, and inadequate packaging that has resulted in damaged shipments. One customer also reported never receiving an order and being unable to get assistance with the issue.
Would customers recommend The Criterion Collection?
Based on the limited review sample, recommendations are mixed. While one customer expressed strong satisfaction, two others experienced serious problems (missing orders and technical issues) that went unresolved or poorly addressed, which would likely discourage recommendation.
How can I write a review of The Criterion Collection?
RetailCoupons.com welcomes verified customer reviews of The Criterion Collection. Share your honest experience with their products, streaming service, shipping, and customer support to help other shoppers make informed decisions. Reviews should reflect your genuine experience with the company.