David Yurman Reviews

My husband bought me medium hoops for my birthday online and I absolutely love them. One of the springs wasn't working right so I called to reach out, and the customer service team was really great. They gave me two options: I could do an online return for my money back or go to a nearby store to swap them out. They even called the store ahead of time to let them know I was coming and sent me confirmation via email and left a voicemail. When I showed up, the store already knew what was going on. I've been a loyal fan for a long time and they always make sure to take good care of me.

I purchased a pearl bracelet that snapped pretty quickly after I started wearing it. I brought it to the Boston location to get it shipped out for repairs. They told me it would cost one hundred fifty dollars to refurbish and fix the chain. My bracelet was literally brand new and looked perfect, so I didn't understand why it needed refurbishment. I pushed back on this and they wanted me to dig up my receipt, which I couldn't find. That's just bad business. I got so frustrated that I asked them to send the broken bracelet back to me instead.

I bought a ring at a department store and when I got home I realized they'd packed it in a different brand's ring box. I figured no big deal, I'd just make a trip to a David Yurman store and ask for the correct box as a simple courtesy. After showing them my purchase receipt to confirm it was actually theirs, they straight up said no. I've purchased fine jewelry from them before and never made a fuss about anything. This really disappointed me and pushed me toward other jewelers I know are more focused on keeping customers happy. They email back promptly and even offer discounts to their regular customers. I'm probably done shopping with Yurman now.

I placed an order for a ring and sent it back the very next day because it was the wrong size. The replacement got shipped to the wrong address. As soon as I saw the shipping notification, I called and was told someone would look into it. Nobody ever called me back. I tried emailing customer service and got nothing. I filed a carrier claim which is now stuck waiting for them to track down the package, and I still haven't heard anything from David Yurman. I spent over two grand and wanted this ring as a gift for my daughter. The silence and lack of responsibility is unacceptable. After reading other people's experiences, this all makes total sense now. At this point I just want my money returned and I'm done wasting time chasing them for answers.

I'm really happy with the quality of my David Yurman pieces, especially the sterling silver items, and I keep coming back to add more to my collection. The staff at the Dallas location has always been super knowledgeable and friendly without pushing me to buy anything. Today was something special though. I brought in a bracelet from a few months back that seemed warped and didn't fit right. The associate named Dennis helped me out and offered such an amazing solution that I was totally surprised. He took care of everything right away and then spent time getting every single ring I wanted to look at, plus some other pieces I was curious about. I walked out with a new ring I'm obsessed with. What makes this even better is my husband had a great experience there last week too.

I pulled out an older David Yurman silver bracelet and tried to clean it with my regular silver jewelry cleaner, but it wouldn't come clean. I took it to a local jewelry specialist and they said it couldn't be cleaned because it wasn't actually sterling silver. I don't feel confident about David Yurman anymore. Warning to anyone thinking of buying: watch out!

Fair warning about David Yurman's shipping terms: they make you accept their conditions when you purchase. Once a package arrives at your place, they consider it your responsibility and if it gets stolen they won't help at all. You really shouldn't have them ship anything to your address unless someone will be there to grab it when it arrives. If it disappears, they wash their hands of it. They don't seem to care about their customers. When my shipment went missing on delivery, they offered zero assistance even though it was a four hundred twenty-nine dollar item. Maybe that's pocket change for them, but it's real money to me. I've never come across a shipping policy like this.

I ordered a faulty pendant from an online marketplace for a necklace where the pendant kept coming loose while the chain stayed intact. At the time I ordered it, I wasn't told that the pendant could separate from the necklace. Had I known that upfront, I definitely would not have purchased it. After I laid out my situation in detail, someone told me they'd send me my money back. I followed all their instructions perfectly. But I still haven't gotten my refund. Why would a company ship broken products, admit it's broken by promising to pay you back, and then never actually do it? They haven't offered me any other way to make this right. Should I just accept that I bought something broken, got promised a refund, and never received it? I'm not shopping at this retailer again unless this gets resolved. And it's too bad because even though David Yurman makes pretty items, I just can't have faith in the quality anymore.

I got a faulty pendant through an online retailer that kept falling off the chain even though the chain itself was fine. Nobody told me at checkout that this could happen, or I would have passed on it. I explained everything clearly and was told I'd get my money back. I did exactly what they asked. Still no refund. How do you sell something broken, tell the customer they messed up by accepting it, promise to return their cash, and then just ghost them? There's been zero follow-up or other help offered. Am I just supposed to take the loss on a defective product I was promised a refund for? I'm not coming back as a customer unless this gets fixed. And honestly, even though their jewelry looks nice, I just can't trust the quality anymore.

I wish I could rate this lower for the way the corporate team responded to me. My bracelet has been warped for a few years now. When I called, they told me there's zero warranty after you've bought it. I invested a lot in this piece and they basically said that even if I tried to write to the founder, he doesn't read those and nothing can happen anyway. Translation: once he gets paid, he's finished caring about you. That's really disappointing. I expected better from a luxury brand. I won't be purchasing from them again. Their customer care is honestly awful and it bothers me that some companies can operate this way.