Derma E offers skincare products through their direct-to-consumer website. This page shows what shoppers think about Derma E, including ratings and detailed reviews of product quality, shipping, and customer service.
Derma E Reviews
2.0
5 reviews
What Shoppers Say About Derma E
Created with AI, based on recent reviews
Derma E's skincare products receive consistent praise for their effectiveness and value. Shoppers report visible skin improvements and appreciate that the products deliver results comparable to more expensive brands. However, customer experience issues significantly undermine satisfaction. The company's fulfillment and customer service operations present major problems, including overseas shipping delays, unresponsive support channels, incomplete orders, and package delivery failures. Customers report inability to reach representatives by phone or email, leaving inquiries unanswered for extended periods.
The contrast between product quality and operational dysfunction is stark. While some long-term customers express loyalty to the actual skincare formulations, they frustrate over the poor fulfillment experience and inaccessible customer support. Multiple reviewers indicate they would continue purchasing if logistics and service matched the product quality, but current operational issues have deterred repeat direct orders.
Customer Reviews (5)
Sorted by: Most recentRobert M.Mar 25, 2025
Shipping takes forever because the order comes from overseas, not from their headquarters like the website suggests. Customer service won't help at all. My package supposedly arrived in town and then got sent back to sender due to an address issue? I've been trying to get someone to fix this but nobody's helping. Can I just get my money back?
Sarah K.Mar 7, 2025
I'm still waiting on my order and haven't heard anything back. Either send it to me or process my refund please. This whole situation is really frustrating and nobody is keeping me in the loop 😕
Jennifer R.Jun 13, 2024
My skin has never looked better since I started using Derma E products, and they're way cheaper than other brands that do similar things. Everything I've tried from them has been fantastic.
Marcus T.May 17, 2023
I've been a Derma E customer for over a year and actually love the products themselves. The real problem is their customer service team, which is honestly terrible. When you call, you can't actually talk to anyone. You just get asked to leave a message and then nothing happens. Same thing with emails - they just disappear into a void. I get that they're busy, but a response within a couple days should be the bare minimum.
Amanda P.Apr 13, 2022
Their skincare is actually good, but their fulfillment operations are a complete mess. When I used to order from Amazon, everything came through without issues. I don't know why I decided to order straight from them instead. Just got my second delivery and this is the second time something's been left out. This "glow set" is mostly samples and filler anyway, but they managed to ship the filler while leaving out the one cream sample I actually wanted. I paid fifteen bucks just to get a single sample, and it wasn't even in the box. How are they producing quality items while messing up the most basic part of running a business?
Derma E Review FAQ
What is Derma E's average rating on RetailCoupons.com?
Derma E is rated 2.0 out of 5 based on 5 customer reviews on RetailCoupons.com.
What do shoppers like most about Derma E products?
Reviewers consistently praise the effectiveness of Derma E skincare products, with customers reporting visible improvements in their skin. Shoppers also appreciate the value, noting that Derma E products deliver results comparable to more expensive brands at lower price points.
What are the main complaints about Derma E?
The most frequent complaints concern fulfillment and customer service. Customers report long shipping delays attributed to overseas processing, incomplete orders with missing items, and package delivery problems. Customer service responsiveness is a significant issue, with reviewers unable to reach representatives by phone or email, and inquiries going unanswered.
Would shoppers recommend ordering directly from Derma E?
Based on reviews, shoppers are hesitant to recommend direct orders from Derma E due to operational issues, though they acknowledge the product quality is strong. Some customers have switched to purchasing through other retailers like Amazon to avoid fulfillment problems.
How can I write a review of Derma E on RetailCoupons.com?
Share your honest experience with Derma E products or services to help other shoppers make informed decisions. Reviews on RetailCoupons.com should focus on actual experience with shipping, product quality, customer service, and overall satisfaction.
Looking for Derma E coupons?
View Derma E Coupons
1 active code right now. Save before you check out.