Deuxpardeux is a children's clothing and apparel brand known for trendy, comfortable pieces. This page aggregates customer reviews and ratings for the store to help shoppers understand what to expect regarding product quality, shipping reliability, and customer service.
Deuxpardeux Reviews
2.8
12 reviews
What Shoppers Say About Deuxpardeux
Created with AI, based on recent reviews
Deuxpardeux shoppers are sharply divided, with roughly equal numbers of detractors and enthusiasts. Fans praise the brand's quality, comfort, and trendy designs, particularly highlighting durability through active play and loyalty to specific collections. However, a significant portion of reviewers report serious issues with product quality upon arrival (poor construction, fabric defects), inconsistent and slow shipping times (ranging from days to weeks without clear communication), unresponsive customer service, and refusal to accept returns or honor stated policies like price matching. Several shoppers cite delayed shipments combined with customer service dismissals of their concerns as the primary reason they will not return.
The most consistent complaint involves fulfillment and communication: customers report orders taking significantly longer than promised, items listed as in stock arriving late or not at all, and customer service responses that fail to address specific concerns. Combined with quality control issues on received items and a perceived unwillingness to resolve problems, these factors have left multiple reviewers feeling their money was wasted despite acknowledging the appeal of the product itself.
Customer Reviews (12)
Sorted by: Most recentLinda P.Feb 13, 2026
Super disappointed with the quality!! I ordered a dress jumper and it was basically unwearable when it arrived. The fabric wasn't lined properly and the inner material kept bunching up. Absolutely frustrating that they refused to take it back. Feel like I threw my money away.
Sarah J.Dec 11, 2025
Their customer service is really awful! I've contacted them several times and all I get are one-sentence responses that don't actually address what I'm asking. I requested a price match that I clearly qualified for, and when I pointed out that they didn't honor it, I heard absolutely nothing back. I won't be shopping there again.
Nicole S.Dec 10, 2025
Really disappointed with the service during their sale. I ordered a snowsuit for my toddler and they said it would arrive within 5 days. Nine days later I find out the item is actually out of stock. That's not how you should run a business.
Brandon C.Dec 8, 2025
Have ordered from them a handful of times over the years. Sometimes shipping takes a week, sometimes it's 2-3 weeks. Meanwhile your kids are waiting for their new winter gear. You'd think a company that makes such quality products would be able to get orders out faster.
Michael D.Nov 26, 2024
Absolutely terrible customer service. I placed my order on November 8th and after some wait times, it shipped with Canada Post. Two days before it was supposed to arrive, Canada Post went on strike, which wouldn't have happened if the order had shipped on time. When I contacted them about this, they basically said there was nothing they could do and I'd need to place a new order and return the original. I agreed, but they wouldn't honor the discount from my first order on the replacement. After many messages, one of their reps finally gave me a coupon. The new order went in on November 22nd and still hasn't shipped, even though their website claims they deliver on time with next business day processing. When I complained, I just got a generic response about high order volumes and delays. This is supposed to be a replacement for their failure to deliver the first time.
Jennifer M.Nov 13, 2024
We keep coming back season after season because we're obsessed with this brand! My son loves their dinosaur print collection. The pieces are trendy, super comfortable, and hold up great through all the rough play. Definitely ordering again!
Michelle R.Sep 26, 2024
Be careful before ordering! I bought some items and when part of my daughter's outfit didn't fit and wasn't in stock, I decided to return it and repurchase when available. This was well within the 30-day window and everything was sent back brand new and unworn. They then emailed me saying the item showed signs of wear and had holes in it, which is completely false. I've reached out to them multiple times but they have terrible customer service, won't return my calls, and refuse to provide any proof. I've been a loyal customer for years but I'm done. Looking at their social media, I'm not alone in this experience. It's unfortunate because I love supporting Canadian brands. Honestly, it wasn't even about the money on this particular item, it's the principle of the matter.
Jessica N.Feb 9, 2024
Love it! Picked up a snowsuit for my little guy and the quality is incredible. He looks adorable in it too and it's clearly well-crafted. Will definitely be ordering from them again.
Rebecca H.Jan 26, 2024
My shipment got lost in the mail and they basically ignored their own shipping policies. It's been two weeks and nothing has been resolved. The postal service confirmed the package is lost, and the shipping company says the retailer needs to file a claim, but that hasn't happened. They move slowly on fixing problems and don't seem to care. I can't even speak to the product quality, but their customer service is seriously lacking.
Deuxpardeux Review FAQ
What is Deuxpardeux's average rating?
Deuxpardeux is rated 2.8 out of 5 based on 12 customer reviews on RetailCoupons.com. Ratings are highly polarized, with 50 percent of reviews awarding one star and 42 percent awarding five stars, indicating significantly different customer experiences.
What do customers praise about Deuxpardeux?
Repeat praise focuses on product quality, trendy designs, comfort, and durability through active wear and rough play. Loyal customers report returning season after season for specific collections and appreciate how well pieces hold up over time.
What are the most common complaints?
The most frequent complaints involve shipping delays (orders taking 2-3 weeks or longer without clear communication about delays), quality control issues upon arrival (poorly lined fabrics, bunching inner materials, and construction defects), unresponsive and dismissive customer service, refusal to process returns or honor price match promises, and misleading stock status on items listed as available.
How reliable is shipping from Deuxpardeux?
Shipping reliability appears inconsistent according to reviews. Customers report wait times ranging from less than a week to 2-3 weeks, sometimes without advance notice of delays. Several shoppers noted items marked as in stock that were actually unavailable, delaying fulfillment.
How responsive is Deuxpardeux customer service?
Multiple reviewers report poor customer service experiences, describing one-sentence responses that do not address specific concerns, failure to respond to follow-up inquiries about unresolved issues like price matching or delayed shipments, and dismissive attitudes toward legitimate complaints.