DHL is a global shipping and logistics company offering ground, express, and international delivery services through dhl-usa.com. This page aggregates verified customer ratings and reviews to help you understand shoppers' real experiences with DHL's delivery performance, customs handling, and customer service.
DHL Reviews
1.7
17 reviews
What Shoppers Say About DHL
Created with AI, based on recent reviews
DHL receives overwhelmingly negative feedback from shoppers, with 17 reviews averaging 1.7 out of 5. The vast majority of complaints center on customs clearance delays, where customers report being asked for duplicate documentation, receiving no follow-up from support staff, and having packages returned to senders despite proper paperwork. Additional recurring issues include unexplained delivery date delays despite premium pricing, poor handling of insurance claims with unclear eligibility criteria, failed same-day delivery promises, and unresponsive customer service representatives who make commitments that go unfulfilled. Shoppers report paying premium rates compared to competitors without receiving the promised speed or reliability.
A small minority of five-star reviews suggest some customers have had positive experiences, but they represent only 18 percent of all feedback. The dominant pattern across negative reviews is a breakdown in operational execution and customer communication, with customers expressing frustration over multiple service failures compounded by inadequate support responses. Many shoppers indicate they would choose alternative carriers after their experiences with DHL.
Customer Reviews (17)
Sorted by: Most recentSophia R.Feb 9, 2023
One of your representatives displayed completely unprofessional and disrespectful behavior toward me. This person needs to be removed from their position immediately.
Marcus T.Jan 4, 2023
Honestly, I'd give them zero stars if the system allowed it. DHL is completely unreliable. If your seller is using them for shipping, think twice before ordering - there's a real chance your stuff won't show up. Don't even bother expecting help from their customer service team either.
Kevin D.Jan 2, 2023
Trying to reach someone at DHL is basically impossible. They always claim to be tied up in meetings and say they'll call back in an hour. It never happens. DHL is a joke.
Patricia H.Dec 31, 2022
DHL makes the postal service look fantastic. I ordered something international right before the holidays. Getting it overseas and across the country went pretty quickly, but local delivery turned into a disaster. DHL sent me a message about the delivery and gave me a link to track it. The tracking showed 'out for delivery' in the morning, and since the item was expensive, I stayed home waiting. Nothing arrived. No updates. I tried their chat feature but like most companies it barely works. Called their automated system but it barely gave me time to enter the tracking number before saying it was out for delivery at 10pm. Then it transferred me to an agent but customer service was closed. I spent hours searching for solutions online and DHL hardly offers any options. The next day I got constant status updates all afternoon but still no package and no idea where it really is. Been waiting over 24 hours for a delivery I can't even locate properly.
Sarah M.Sep 30, 2020
Great first impression with DHL. My shipment from overseas got to me super fast - actually arrived ahead of schedule by a day. The whole process went smoothly without any hiccups. I'm definitely going to use them again in the future.
Raj M.Feb 26, 2020
Really disappointed with the service here. My package got dropped off at the wrong location. When I called to report it, the woman I spoke to was extremely unprofessional and rude. This whole experience has been poor from start to finish.
DHL Review FAQ
What is DHL's overall customer satisfaction rating?
DHL is rated 1.7 out of 5 stars based on 17 customer reviews on RetailCoupons.com. Approximately 82 percent of reviews are one-star ratings, while 18 percent are five-star ratings, with very few middle-range reviews.
What are the most common complaints about DHL?
The most frequent complaints involve customs clearance delays, with customers reporting repetitive requests for the same documentation and lack of follow-up from support staff. Other major issues include unexplained delivery delays despite paying premium shipping rates, rejected insurance claims, failed same-day delivery guarantees, and unresponsive or unhelpful customer service interactions.
Do customers experience problems with DHL's customs handling?
Yes. Multiple customers report significant frustration with customs clearance, describing repeated requests for identical paperwork, packages stuck in customs for extended periods, and shipments returned to senders despite proper documentation being submitted. Customers also note inconsistent information from support staff regarding clearance status and timelines.
Are DHL's premium shipping services worth the extra cost?
Based on customer reviews, shoppers are dissatisfied with the value proposition of DHL's premium offerings. Customers paid significantly more than competitors for express and same-day delivery but report that DHL delayed deliveries without clear explanation, failed to meet promised timeframes, and rejected insurance claims due to unclear eligibility criteria not disclosed during purchase.
Would customers recommend DHL to others?
Given that only 18 percent of reviews are five-star ratings and the dominant feedback describes multiple service failures, most reviewers would not recommend DHL. Several customers explicitly state they are switching to competitor carriers after their experiences with DHL's unreliable delivery and poor customer service.