DOKODEMO Japan Online Mall is an e-commerce platform specializing in Japanese-made products and home goods, offering international shipping and multiple payment methods. This page aggregates verified customer reviews to help shoppers understand real experiences with the store's ordering, shipping, and payment processes.
DOKODEMO Japan Online Mall Reviews
2.3
18 reviews
What Shoppers Say About DOKODEMO Japan Online Mall
Created with AI, based on recent reviews
DOKODEMO Japan Online Mall receives sharply divided feedback. Some shoppers praise the quality of Japanese-made products, fast shipping, secure payment options (including PayPal), and excellent packing. However, the majority of reviews describe serious issues including inventory unavailability, order cancellations, extended delays without delivery, unfavorable currency exchange refunds, and unresponsive customer service. Several reviewers also report withdrawal and payment problems, describing the platform as a scam with no legitimate customer support.
With a rating of 2.3 out of 5 based on 18 customer reviews, the store shows a highly polarized pattern: 56 percent of reviews are one-star ratings, while 22 percent are five-star. The positive experiences appear concentrated among international shoppers receiving specific home goods orders, while negative experiences span product availability failures, non-delivery, refund issues, and payment withdrawal problems.
Customer Reviews (18)
Sorted by: Most recentMichael J.Jun 29, 2025
Just like others experienced, I ordered products only to be told later they weren't available. I kept following up for weeks and finally had to cancel everything. They refunded based on the Japanese yen amount, not what I originally paid in my currency, so I lost money on the exchange. Then I reordered the same items and nothing arrived after waiting almost 2 months. I tried reaching out through their app with zero response. This place is genuinely terrible.
Patricia M.May 7, 2025
Absolutely fantastic experience! My home goods order arrived in the UK today. Payment through PayPal was secure and simple (they take credit and debit cards too). My order processing was super quick and efficient, and wow, the packing job was top notch. The Japanese-made products are outstanding quality (I've bought similar items on other platforms and paid more for worse quality). Shipping via Japan Post was incredibly fast, reasonably priced, and handled perfectly. I'm totally thrilled with this company, their products, and how my order turned out. Great job!
Victoria S.Jul 20, 2023
Shipping was faster than expected and the item showed up in perfect condition.
David S.Mar 21, 2023
This is a complete scam operation. They get people to put money in and then refuse to send withdrawals back. This whole thing is a ripoff with no legitimacy. Don't let them fool you. Stay far away from this scheme. They're just deceiving everyone involved.
Kevin B.Mar 19, 2023
The DOKODEMO app is a complete scam. I've requested withdrawals twice and never got paid. They basically stole the hard earned cash from their members. There's no customer support phone line. Nobody should put any money into DOKODEMO.
Rajesh T.Mar 16, 2023
I can't withdraw my money no matter how many times I try, nothing happens. I've lost a significant amount of rupees and strongly advise nobody to invest their cash here.
Sophie N.Mar 14, 2023
This is a scam site. I made an account and completed the tasks. Once I hit $100 in earnings, I tried to withdraw and never saw the money. They then deactivated my account with zero explanation even though they'd said my withdrawal would go through.
Angela W.May 16, 2022
Watch out with this company. They took my payment for my order but then said one of my items was unavailable. I contacted them repeatedly over a month and a half before canceling the whole thing. What really got me is they refunded based on the yen exchange rate at the time, not what I actually paid in dollars, so I ended up losing about $11. Why would they even sell things they don't have and charge you first? I'm never using them again.
Rebecca C.Apr 10, 2022
This is a straight up scam, don't order from here. I bought something and it never showed up. I messaged their support and they claimed they'd handle it but they didn't do anything. When I reached out again they just stopped answering. Please don't make the same mistake I did.
DOKODEMO Japan Online Mall Review FAQ
How is the 2.3 rating calculated?
The rating is the average of all verified customer reviews on RetailCoupons.com. With 18 total reviews, the current average reflects a highly polarized customer base: 56 percent one-star reviews, 22 percent five-star reviews, and 11 percent three-star reviews, with smaller percentages of two and four-star ratings.
What do positive reviewers praise most?
Satisfied customers highlight the outstanding quality of Japanese-made products, faster-than-expected international shipping, secure payment processing (PayPal, credit and debit card options), quick order processing, and exceptional packing that protects items during delivery.
What are the main complaints?
The most frequent complaints involve ordered items being unavailable after purchase, orders being cancelled with refunds calculated unfavorably against the shopper's original currency, products never arriving despite extended waits, difficulty contacting customer support, and unresolved issues with payment withdrawals.
Do shoppers recommend DOKODEMO?
Recommendations are divided. Those with successful product orders recommend the store for quality and shipping, but many reviewers warn others away due to inventory problems, non-delivery, customer service issues, and payment withdrawal failures. Read recent reviews carefully before ordering.
How can I write a review for DOKODEMO?
Shoppers who have purchased from DOKODEMO can submit reviews on RetailCoupons.com describing their experience with product quality, ordering process, shipping speed, customer service responsiveness, and overall satisfaction. Verified purchase reviews help other customers make informed decisions.