Donna Karan New York Reviews

My order took way longer to arrive than what they promised in their email. When I reached out via webchat and email about the holdup, their responses were unhelpful. If you order from here, plan on adding at least a month or more to whatever delivery timeframe they give you.

They shipped my dress to the wrong address even though I paid for expedited delivery. When I asked them to fix it, they refused. I missed the wedding and the dress finally showed up five or six days late anyway. The quality was terrible so I called to return it. The return label they gave me didn't work and they said I couldn't return it anyway since I disputed the charge with my credit card because it cost over four hundred dollars and hadn't arrived on time. Now they're saying I'm past the thirty day window. Out of five emails I sent, not one got answered. I've had to call them over and over. Stay away from this place. I don't recommend them and honestly won't shop for their stuff anywhere anymore either because of how awful this was.

I'm a repeat customer and generally happy with my purchases. The styles work for me and others compliment how I look in them. The main issues are the inconsistent sizing, where the exact same size can fit completely different from one item to the next, plus shipping always seems to drag on. If you want reliable online shopping, you'd be better off visiting a physical store instead.

Bought a top through Instagram without realizing it was final sale with no exchange option. Donna Karan wouldn't approve an exchange so I lost my money. Don't buy from their Instagram shop. Stick with buying in actual stores instead.

This feels like a scam to me. I've ordered multiple times and weeks go by with zero response from their team. Then suddenly they claim my package was left at my door but couldn't be delivered, which makes no sense. The tracking link they sent doesn't even work. Since I would've owed import fees anyway, there's no way the delivery would've happened. The whole thing seems shady. I'd stay away.

Don't do business with these people. I sent back an item that arrived at their warehouse in March. It's now two months later with multiple customer service chats and I still don't have my refund. I'm disputing it with my credit card company and filing a complaint with the state about theft of funds.

I bought something and tried to return it, then asked if they'd waive the return shipping fee just this once. I explained I didn't fully understand the return policy before ordering and would've made a different choice if I had known. Instead of being helpful, their rep just kept repeating the same rehearsed apologies without actually solving anything. It wasn't really about the six bucks, it was about how rigid and uncaring they acted. I expected a brand like Donna Karan to be more flexible and customer focused, but I was wrong. I won't be ordering from them again and hope this helps others make better choices.

Placed an order and ten minutes later emailed to change the color. No response. When I tried their chat, I waited twenty minutes just to be told it was too late since only thirty minutes had passed from my order. But their FAQ doesn't even explain how you're supposed to make changes, whether by email or chat. This was confusing and frustrating.

Bought a dress that didn't fit right and needed to return it. Emailed their customer service back in November and they've never gotten back to me.

Purchased a dress that was too large and needed to send it back. I reached out to their customer service in November and still haven't gotten a single response. This is unacceptable.