Eastern Leaf sells bonsai trees and related plants online. This page aggregates verified customer ratings and reviews to help you understand what shoppers experience when ordering from this retailer. Read authentic feedback about product quality, shipping, customer service, and whether Eastern Leaf delivers on its promises.
Eastern Leaf Reviews
1.5
17 reviews
What Shoppers Say About Eastern Leaf
Created with AI, based on recent reviews
Eastern Leaf is rated 1.5 out of 5 by 17 shoppers, with the vast majority reporting serious problems. Customers report receiving dead or dying plants, misleading product descriptions (particularly regarding plant sizes), unresponsive customer service that blames carriers rather than taking responsibility, and refusal to offer replacements or refunds despite poor product quality. One shopper also reported unauthorized recurring charges to their credit card using different company names. A small number of shoppers gave positive ratings, though no positive review excerpts were provided.
The recurring issues suggest systemic problems with plant viability upon arrival, inadequate shipping methods (particularly in winter weather), and customer service policies that deny accountability. Multiple customers offered solutions (such as paying for expedited shipping or accepting responsibility) that were rejected by the company. Shoppers consistently report that Eastern Leaf shifts blame to external factors or claims fine print disclaimers absolve them of quality guarantees, leaving customers out significant amounts of money with no recourse.
Customer Reviews (17)
Sorted by: Most recentMichael P.Dec 24, 2024
Ordered a couple of Fukien flowering tea trees and they showed up in terrible condition. Both were basically dead on arrival with bugs crawling all over them and white fungal growth coating the leaves. The dirt was frozen solid. These were supposed to be Christmas presents but there's no way I could give them like that. Steer clear of this company.
Angela V.Dec 13, 2024
Got a bonsai to give as a present and most of the leaves were already gone when it arrived. All the remaining foliage looked dry and brown. They tried to say it was just normal leaf drop after shipping and because of the season, but honestly the tree appears dead. Their policy requires you to cover shipping costs to send it back if you want a refund. Would not suggest buying from this company.
Thomas L.Dec 3, 2024
Wish I had checked this site out before ordering. Eastern Leaf advertises that they use heat packs for shipping to cold places, but mine went to Minnesota when it was freezing and there was zero protection. When my package showed up, the soil was actually frozen. I checked with a thermometer and it read about 36 degrees, and I was home to grab it right away. UPS kept delaying and rescheduling too. Called Eastern Leaf and all they did was ask me to send pictures like everyone else mentions, no apology or anything. Still waiting to hear back after submitting those photos. A company that stands behind what they sell should fix this kind of shipping failure right away. This whole thing cost me hundreds of dollars on top of an already pricey plant, and I'm just hoping I eventually get some kind of replacement.
Linda E.Dec 2, 2024
Be careful with this one. Got a juniper and a couple months later it's on its way out, covered with insects and the company gives no real help. I sent lots of pictures documenting the decline and all they did was give me suggestions. I followed everything they said but the tree keeps getting worse. Skip this company, they don't actually stand by what they sell.
Marcus T.May 23, 2023
Not what was advertised. The website pictures show plants with flowers in full bloom. I ordered expecting the same thing, but what arrived was just a bunch of green foliage with nothing else. When I contacted them asking where the flowers were, they said it wasn't the right time of year and that I'd need to make it flower myself. I definitely would've passed on this order if I'd known about that detail upfront.
Michelle G.Mar 5, 2021
They ship out low quality items and rely on high return shipping costs to discourage people from sending things back. Don't fall for their review ratings, this is not a quality operation. I got a tree for my anniversary and was let down by what showed up. Based on other reviews I expected maybe some missing leaves. What I got instead looked like nothing more than a stick poking out of soil. They market mature trees but send you baby plants. Plus I bought a watering can that's just poorly made plastic. I wanted to return everything but the shipping would have cost too much. Called their customer service and they didn't care at all.
Eastern Leaf Review FAQ
How is Eastern Leaf's rating calculated?
Eastern Leaf is rated 1.5 out of 5 based on 17 customer reviews collected on RetailCoupons.com. The rating reflects the average of all submitted reviews, with the majority being one-star ratings (88 percent) and a small portion being five-star ratings (12 percent).
What do customers praise about Eastern Leaf?
Based on available reviews, positive feedback is minimal. A small number of shoppers gave five-star ratings, but detailed praise from these reviewers was not provided in the review data.
What are the main complaints about Eastern Leaf?
The most common complaints involve receiving dead or dying plants, products that fail to match descriptions (especially regarding size), poor packaging for winter shipping, unhelpful customer service responses that blame external factors, refusal to offer replacements or refunds, and in one case, unauthorized repeated charges using different company names on the customer's credit card.
Do customers recommend ordering from Eastern Leaf?
Based on the review data, the overwhelming majority of customers do not recommend this retailer. With 88 percent one-star ratings and widespread reports of dead plants, billing issues, and denied refunds, most shoppers advise against purchasing from Eastern Leaf.
How can I write a review of Eastern Leaf?
RetailCoupons.com welcomes verified customer reviews. Share your honest experience with Eastern Leaf, including details about product quality, shipping, customer service, and whether you would recommend the retailer to others. Your feedback helps other shoppers make informed decisions.