Eastern Leaf sells bonsai trees and related plants online. This page aggregates verified customer ratings and reviews to help you understand what shoppers experience when ordering from this retailer. Read authentic feedback about product quality, shipping, customer service, and whether Eastern Leaf delivers on its promises.
Eastern Leaf Reviews
1.5
17 reviews
What Shoppers Say About Eastern Leaf
Created with AI, based on recent reviews
Eastern Leaf is rated 1.5 out of 5 by 17 shoppers, with the vast majority reporting serious problems. Customers report receiving dead or dying plants, misleading product descriptions (particularly regarding plant sizes), unresponsive customer service that blames carriers rather than taking responsibility, and refusal to offer replacements or refunds despite poor product quality. One shopper also reported unauthorized recurring charges to their credit card using different company names. A small number of shoppers gave positive ratings, though no positive review excerpts were provided.
The recurring issues suggest systemic problems with plant viability upon arrival, inadequate shipping methods (particularly in winter weather), and customer service policies that deny accountability. Multiple customers offered solutions (such as paying for expedited shipping or accepting responsibility) that were rejected by the company. Shoppers consistently report that Eastern Leaf shifts blame to external factors or claims fine print disclaimers absolve them of quality guarantees, leaving customers out significant amounts of money with no recourse.
Customer Reviews (17)
Sorted by: Most recentRobert K.Feb 20, 2026
Really disappointing situation. My tree never showed up and when I reached out, the company blamed UPS instead of taking any responsibility. I'm out $70 with nothing to show for it.
Douglas W.Dec 25, 2025
Ordered a bonsai for a gift and something went wrong during delivery, but after that Eastern Leaf kept charging my credit card over several months using different company names. My credit card company helped reverse the charges though I'm not sure if they ever got paid back. Never do business with this company as they seem to have corrupt practices built into their operation.
Steven D.Dec 20, 2025
Do not buy from this place. I got a bonsai that came completely brown and obviously dead. When I complained, Eastern Leaf basically said there's fine print on their site about no guarantees on certain curated plants. Translation: they wanted to dump a dead tree on me.
Patricia H.Dec 13, 2025
Ordered a bonsai as a Christmas gift from Eastern Leaf and it showed up completely dead because they shipped it for five days in winter weather. I even offered to pay an extra $100 for overnight delivery to guarantee it would arrive safely, but they turned that down for some reason. When I told them the tree was dead, they said the original one was no longer in stock. The replacement trees they offered were half the price of what I paid, smaller, and way lower quality. I asked for my money back since they failed to deliver a living product, but they refused and said they'd only give me a partial refund. Unbelievable. This company clearly doesn't care about shipping live plants properly, even when customers are willing to pay more for it. And they won't take responsibility when their service delivers a dead product. Stay away from ordering living plants here. I'm disputing the charge with my credit card company to get my full payment back.
Nicole B.Nov 5, 2025
Ordered a large Rock Juniper Bonsai from Eastern Leaf and it died within weeks of arriving. I sent them an email and they suggested watering more often and said my lighting must be the problem. We have over 20 houseplants in our home and they do fine, so this doesn't make sense. They told me I'm not eligible for a replacement or refund and claimed it's my fault. That's $180 down the drain. Do not waste your money on trees or anything else from this company.
Richard N.Oct 14, 2025
Poor management and misleading descriptions. I bought a Showcase Chinese Elm that was listed as 18-24 inches tall. The actual tree is only 12 inches, and with the pot it comes to under 16 inches total. Their suggestion? Send it back but pay for packing and shipping yourself. The photos on their website are deceiving too, showing perfectly shaped trees at their maximum sizes. What you get is a bonsai that needs tons of work to look anywhere near the pictures. When I complained, they said the description mentions it won't look like the photos. That's not good enough. Their customer service is unprofessional and they don't stand behind anything. Steer clear of this company.
Daniel F.Sep 23, 2025
I reached out within the warranty window after getting a plant that was nearly dead and sent pictures of it. They said it looked normal and told me to contact them again in a few weeks when my warranty would be expired. From what I've read in other reviews, this seems to be their standard practice and they don't actually honor warranties.
Carlos M.Jul 31, 2025
If you want a living plant, look elsewhere. Everything here arrives dead. Find a different seller with better track records.
David R.Jul 26, 2025
I think people rating this one star haven't really done their homework on what they're buying. I placed my order on July 19th and it got here by July 25th. The packaging was incredible and the tree arrived in perfect condition, looking really nice too. It was a gift for my girlfriend who'd been wanting a bonsai forever and she's thrilled with it.
Eastern Leaf Review FAQ
How is Eastern Leaf's rating calculated?
Eastern Leaf is rated 1.5 out of 5 based on 17 customer reviews collected on RetailCoupons.com. The rating reflects the average of all submitted reviews, with the majority being one-star ratings (88 percent) and a small portion being five-star ratings (12 percent).
What do customers praise about Eastern Leaf?
Based on available reviews, positive feedback is minimal. A small number of shoppers gave five-star ratings, but detailed praise from these reviewers was not provided in the review data.
What are the main complaints about Eastern Leaf?
The most common complaints involve receiving dead or dying plants, products that fail to match descriptions (especially regarding size), poor packaging for winter shipping, unhelpful customer service responses that blame external factors, refusal to offer replacements or refunds, and in one case, unauthorized repeated charges using different company names on the customer's credit card.
Do customers recommend ordering from Eastern Leaf?
Based on the review data, the overwhelming majority of customers do not recommend this retailer. With 88 percent one-star ratings and widespread reports of dead plants, billing issues, and denied refunds, most shoppers advise against purchasing from Eastern Leaf.
How can I write a review of Eastern Leaf?
RetailCoupons.com welcomes verified customer reviews. Share your honest experience with Eastern Leaf, including details about product quality, shipping, customer service, and whether you would recommend the retailer to others. Your feedback helps other shoppers make informed decisions.