eBay Australia is an online marketplace where individuals and businesses buy and sell a wide variety of items. This page aggregates shopper and seller reviews to help you understand the platform's reliability, fee structure, customer support, and buyer and seller protections.
Ebay Australia Reviews
1.6
21 reviews
What Shoppers Say About Ebay Australia
Created with AI, based on recent reviews
eBay Australia receives overwhelmingly negative feedback, rated 1.6 out of 5 by 21 shoppers. The vast majority of reviewers report serious frustrations with seller protections, citing excessive and unclear fees that can result in negative account balances, overly lenient return policies that require sellers to cover costs for buyer errors, and unresponsive customer support. Reviewers also complain that dispute resolution appears biased toward buyers, that negative feedback can be removed without accountability, and that the messaging system is unreliable. A small minority of shoppers express satisfaction, but the dominant concerns center on the platform favoring buyers while placing financial and operational burdens on sellers.
Additional complaints include insufficient fraud prevention, with reviewers describing the platform as vulnerable to scams and stating that buyers can claim non-delivery despite tracking confirmation without resolution. Several sellers report that eBay's automated systems and staff fail to review cases thoroughly, leading to disputed chargebacks and withheld payments. The consensus among dissatisfied users is that eBay Australia prioritizes buyer satisfaction at the expense of honest sellers and provides inadequate support channels for dispute resolution.
Customer Reviews (21)
Sorted by: Most recentLeonard T.Apr 7, 2026
The new policy changes are terrible for sellers. They're forcing us to accept all returns no matter what, even when a buyer just ordered the wrong thing. Australian Consumer Law doesn't require that but they're making us do it at our expense anyway. The best we can do now is claim the buyer damaged it on purpose to get 50% back instead of losing everything. This company only cares about keeping scam buyers happy and saving money for themselves. They don't care that their rules go against Australian law.
Ashley M.Apr 2, 2026
Ratings are meaningless here. I've left a few negative and neutral reviews that were honest and didn't break any rules, but sellers got them taken down without effort. Seller scores don't mean anything when feedback can be removed so easily. Also their messaging system barely works since nobody answers.
Marcus T.Mar 16, 2026
This platform is absolutely terrible, and I'm convinced they're straight up defrauding people. I sold something for $247.99 and ended up with negative $19 in my account. I don't even know what all these mystery fees are for.
Andrew J.Mar 7, 2026
Zero protection for sellers and ridiculous fees. You get no real support and they punish you for trying to run an honest business. The mediators don't actually read your messages and are totally biased. They ignore what's clearly written in item descriptions. It's complete incompetence. The fees are crazy and you either pay higher charges or get stuck on the back pages. No actual customer service, just bots sending you in circles. I've had 3 accounts over 8 years and I'm done with this scam. Looking for somewhere else to sell.
Richard S.Feb 12, 2026
It's packed with people trying to scam you. They don't follow through on their money back promise. If you don't get your purchase, that's just too bad. The site is basically a scammer's paradise and the company itself is the biggest criminal of all.
Robert L.Jan 23, 2026
Total ripoff. Their camera tech messed up the tracking number when it uploaded so it looks like the item wasn't delivered. The buyer said they got it and left a positive review anyway. Even though the company can see the correct tracking showing delivery, they won't give me the money and charged me a fortune. Their staff just repeats themselves and transfers you to different useless departments. They can't fix their own mistakes in their own system but still won't pay out. Absolute con. Stay away.
Jennifer W.Jan 15, 2026
I would give them negative stars if I could. This company actually enables scammers and fraudsters. Someone hacked into my account and made a fake purchase, and all I got from their useless support team was garbage advice. Getting a refund seems impossible now. They used to be decent but I genuinely hope they go out of business.
David K.Nov 23, 2025
My item broke after 3 months so the seller said they'd replace it. I sent it back but then heard nothing for 2 months. When I reached out again saying I'd bought a replacement, they could refund me instead. Still nothing after another 2 months except one person saying they wish they could help. The seller claims to be local but everything shipped from China.
Caroline V.Oct 16, 2025
Sent the goods to someone who then claimed they were fake and said they'd return them, but the package never arrived. The platform sided with them anyway for whatever reason. Now I have a bad rating and they got free collectibles. I've closed my account and won't be coming back.
Michelle G.Oct 16, 2025
I shipped items to a buyer who then claimed they were counterfeit and said they'd send them back, but the package never showed up. The platform sided with the buyer for no good reason. Now I have a bad rating and the buyer got free collector cards. I've deleted my account and I'm not coming back.
Ebay Australia Review FAQ
What is the overall rating for eBay Australia and how many reviews does it have?
eBay Australia is rated 1.6 out of 5 based on 21 reviews on RetailCoupons.com. The rating distribution shows 86% one-star reviews and 14% five-star reviews, with the majority expressing significant dissatisfaction.
What do reviewers most commonly praise about eBay Australia?
Given the very low average rating, positive feedback is minimal in the current review set. The small percentage of higher-rated reviews suggest some users do find value in the platform, but detailed praise is sparse compared to the volume of complaints.
What are the most common complaints about eBay Australia?
Reviewers most frequently complain about unclear and excessive fees that can result in negative account balances, return policies that heavily favor buyers at seller expense, weak fraud prevention and scam protection, unresponsive customer support and messaging systems, biased dispute resolution that ignores seller evidence, and the ability of sellers to have feedback removed without proper review.
Do reviewers recommend selling on eBay Australia?
Based on the review data, the overwhelming majority of sellers express strong dissatisfaction and do not recommend the platform. Common themes include lack of seller protection, unsustainable fee structures, and poor dispute resolution, suggesting most reviewers would not recommend it for new or established sellers.
How can I write a review for eBay Australia on RetailCoupons.com?
To share your experience with eBay Australia, visit the store page on RetailCoupons.com and submit a review detailing your transaction experience, including any issues with fees, customer support, buyer or seller protections, or dispute resolution. Base your review on your actual interactions with the platform.
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