EGO UK sells fashion and apparel through their e-commerce site ego.co.uk. This page aggregates RetailCoupons.com shopper ratings and reviews to help you understand what customers experience when ordering from them, including feedback on product quality, shipping, returns, and customer service.
EGO UK Reviews
4.3
18 reviews
What Shoppers Say About EGO UK
Created with AI, based on recent reviews
EGO UK shoppers are deeply divided in their assessments. Those giving five-star ratings consistently praise responsive customer service, with staff members like Carter and Aimey noted for handling issues efficiently and thoughtfully. However, a significant minority of one-star reviewers report serious problems with product quality, refund processing, and return procedures. Complaints center on damaged items arriving with visible wear and poor stitching, refunds taking over 60 days to process with incomplete reimbursements, and a non-functional damaged item return feature that forces customers to contact support by email instead.
The most recurrent grievance involves damaged merchandise and the friction customers experience trying to resolve these issues through the website's broken return system. Several reviewers describe items as cheap-feeling and tacky, compounding frustration when combined with lengthy refund delays and unresponsive or incomplete customer service resolutions. While individual staff members receive praise for their support efforts, the systemic issues with returns and refunds suggest inconsistency in how EGO UK handles customer problems.
Customer Reviews (18)
Sorted by: Most recentNatalie W.Mar 27, 2026
Honestly deserves negative stars. Been stuck waiting over 60 days for my refund to process. Sent back two items but only got money back for one of them. I've reached out to customer service repeatedly and still nothing has been resolved. Extremely frustrated with how this has been handled
Michelle G.Mar 15, 2026
Complete disaster. Got a dress from their sale that came in damaged. The dress appeared to have been used before, with torn stitching along the seam and low quality material throughout. Cheap feeling and unattractive. The damaged return feature in the account system doesn't work, forcing customers to contact them by email. Very annoying and time consuming. The whole thing felt like a hassle and a major inconvenience. It took weeks of back and forth before they even accepted the return, and then another month passed before my money showed up. Terrible service, won't order from them again.
Patricia S.Mar 15, 2026
Total disaster from start to finish. Purchased a dress on sale that showed up damaged. The garment had visible wear marks and the seam split open in multiple places. The material felt cheap and looked tacky. Getting damaged item returns processed through the website doesn't function properly, so you're forced to send emails instead. The whole situation was painful and aggravating. Eventually the company acknowledged the damage and accepted the return, yet it ended up taking a full month before the refund hit my account. Not a company I'll be doing business with going forward.
Devon K.Mar 3, 2026
Placed an order tonight and then realized I had to cancel it. I fired off an email and Carter responded faster than I expected with fantastic support the whole way through. Carter, you're a lifesaver for getting this handled so efficiently
Derek M.Feb 27, 2026
It had been ages since I'd hung out with my closest friend, and this meal together was perfect. The server Hanah made it even better with how thoughtful she was. Because I have a few food allergies, I really appreciated how careful she was, plus the dishes were outstanding. Do yourself a favor and order a Hugo Spritz
Christopher L.Feb 27, 2026
Met up with a close friend after being apart for quite some time, and the evening was wonderful. Our waitstaff member Hanah really elevated the whole experience with her attentiveness. As someone with several dietary needs, I felt completely taken care of, and the cuisine was fantastic. The Hugo Spritz was a winner too
Michelle H.Feb 24, 2026
Angelique stepped in when I was having trouble with my delivery and fixed everything immediately. Her responses came back right away and she handled it like a pro. Much appreciated!
Trevor J.Feb 20, 2026
FANTASTIC! Ordered some boots I ended up not being totally satisfied with and needed to get them returned quickly. Louie-Jane assisted and had me refunded and sorted out in no time. Seriously helpful and speedy, can't thank you enough!
EGO UK Review FAQ
What is EGO UK's average rating on RetailCoupons.com?
EGO UK is rated 4.3 out of 5 based on 18 shopper reviews collected by RetailCoupons.com.
What do shoppers praise most about EGO UK?
Five-star reviewers frequently highlight quick and helpful customer service from staff members who resolve issues efficiently. Shoppers appreciate staff who take time to address concerns and handle cancellations or complaints promptly.
What are the most common complaints about EGO UK?
One-star reviewers report receiving damaged items with visible wear, torn stitching, and poor material quality. The most severe complaints involve refunds taking over 60 days to process, incomplete reimbursements for returned items, and a non-functional damaged item return feature on the website that forces customers to email support instead.
Do shoppers recommend EGO UK?
Reviews are polarized. Shoppers who receive good customer service strongly recommend the store, while those who experienced damaged items and refund delays strongly advise against it. The inconsistency suggests your experience may depend heavily on whether issues arise with your order.
How can I write a review of EGO UK on RetailCoupons.com?
After making a purchase from EGO UK, you can share your experience on RetailCoupons.com to help other shoppers make informed decisions. Reviews should describe your actual experience with product quality, shipping, returns, customer service, and overall satisfaction.
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