EHPlabs Reviews

The customer service I received was absolutely terrible.

This is my second major problem with EHPlabs and the service has been absolutely unacceptable. My first order took over a month to arrive, and now this. I ordered a two-pack of protein and one tub didn't show up. I contacted support and they specifically asked whether I wanted a replacement shipment or a refund. I was very clear that I needed the actual products shipped, not a refund. Despite what I asked for, the support person processed a refund without my approval and completely disregarded my request. When I followed up, I was suddenly told that replacements weren't even possible, which is information they should've mentioned before refunding me. They then blamed an AI system for the mix-up, which shows they're not actually reviewing their customer issues. As an apology they offered a discount code, which is totally insulting given that I ordered protein to actually receive protein, not to get refunded and a coupon. If replacements weren't an option, why offer it in the first place? This whole experience has been misleading and disrespectful.

This company doesn't seem to believe consumer rights exist. I bought their oxyshred but realized pretty quickly it wasn't right for me, so I tried to cancel within 10 hours of purchasing. They told me they don't do refunds and can't cancel orders either. They completely ignore consumer protection laws and I'm reporting them to the appropriate authorities because the way they operate looks like a potential scam to me. My tracking still hasn't updated.

Ordered around their holiday sale about three weeks ago and they say it shipped, but I can't actually track it. Customer support basically doesn't exist. This is a scam website and I'd warn anyone thinking about shopping here to look elsewhere.

Really disappointed with how this company handled my missing order. After three weeks of going back and forth with their support team, all they did was blame another party for the issue instead of just sending me a replacement like any reasonable company would. They wouldn't take responsibility or offer a real solution, so I had to dispute the charge myself. Won't be shopping here again based on this terrible experience.

I placed an order during their sale event in April and bought a large quantity of their energy drinks totaling $215. What I found out later was that these drinks were expiring in less than five weeks. Nobody mentioned this anywhere - not in emails, on the product listing, or during checkout. That's nearly 100 drinks I absolutely would not have purchased if I'd known they were short-dated. I asked the company for a refund explaining the situation. They gave me vague responses and claimed the expiry details were shown at the time of purchase. When I asked them to prove it with screenshots, they couldn't. They said it was too long ago to provide proof even though the sale was only three months back. That's ridiculous for a company that plans sales in advance. Instead of acknowledging the problem or helping fix it, they completely dismissed my concern. A company that markets itself as premium and health-conscious should operate with better transparency and ethics. I've filed a complaint with the appropriate consumer protection agency and won't be shopping with them anymore.

The sale prices on this site are totally misleading. When they advertise something like 30% off, the actual sale price they show doesn't match the math. It's always way more expensive than it should be - sometimes $20 higher! This happens during literally every single sale. If you actually want to pay the correct discounted price, good luck getting customer service to help you fix it. Responses take forever, sometimes weeks, and they just keep passing you to different departments instead of actually solving anything. They never fix the prices on the website either, so they keep ripping off other customers too. I actually like the oxyshred products themselves, but their misleading pricing and terrible customer service is a huge letdown. The way they run their business is really frustrating and dishonest.

Won't be ordering from them again. There's no phone number to actually talk to someone about problems or questions. Everything has to go through email and they don't even address all your questions, so you're stuck in endless back and forth waiting a full day between responses. The chat support people just disappear whenever they feel like and leave you hanging. When they do reply, the responses are confusing. They claim things are out of stock but the items are still listed as available on their site - looks like poor website management and worse customer service all around. Not coming back.

Been trying to get this company to actually ship my order for over three weeks now. I got an amazing deal on a two-for-one promotion and it seems like they just decided not to process it. They cancelled my order without telling me. After waiting two weeks thinking it was coming, I spent another week trying to convince their support to honor the original sale price I paid. They keep playing games with their pricing and responses, never actually helping. I asked them to call me instead of hiding behind emails but they ignored that request too. Finally gave up and bought the protein powder through another retailer for way less money and it actually tastes better too. Never shopping here again. Their so-called customer service is a complete joke. Absolutely hate this company.

Looking at all these reviews, I notice most complaints are about shipping and delivery problems, not the actual products themselves. I've been using their stuff for years and I'm genuinely happy with it. Their fat burner is seriously the best option out there in my opinion. Here's the thing - people usually only write reviews when something goes wrong. There are tons of customers who never leave feedback because everything went fine for them and they're satisfied with what they got. So keep that in mind when reading the negative reviews.