Einsteinbros is a bagel and breakfast sandwich chain. This page aggregates customer ratings and reviews to help shoppers understand what to expect from the brand and its locations.
Einsteinbros Reviews
1.0
3 reviews
What Shoppers Say About Einsteinbros
Created with AI, based on recent reviews
Einsteinbros is rated 1.0 out of 5 by 3 shoppers, with all reviews giving the lowest rating. Shoppers report significant operational problems, including extremely slow service despite minimal customer volume, with staff appearing disengaged and inattentive. Multiple customers have encountered serious issues with the mobile app charging their payment methods twice, and attempts to contact customer service for resolution have gone unanswered.
Beyond service failures, reviewers describe troubling incidents involving staff behavior and order handling. One customer reported a manager allegedly attempting to leave the location with a delivery order, and another experienced a frustrating situation at the Charlotte Airport location where a single bagel order took 25 minutes to complete. The consistent theme across all reviews is poor customer service combined with unresponsiveness to customer concerns, leaving shoppers frustrated and hesitant to return.
Customer Reviews (3)
Sorted by: Most recentDavid K.Dec 7, 2025
At the Charlotte Airport location, it took 25 minutes just to get a single microwaved bagel, and I was literally the only customer waiting. The whole time, staff members were hanging out talking to each other and looking at their phones instead of helping customers.
Rebecca M.Nov 13, 2023
Every time I place a mobile order through their app, my payment gets charged twice. I've tried reaching out to customer service but they won't respond or help resolve the issue. This is a company worth staying away from.
Michael T.Sep 27, 2023
Had a really frustrating experience with the location on South 1500 East in Salt Lake City. I showed up at 5 AM to pick up a DoorDash order, and the manager actually had my delivery item in her car trying to drive off with it until her car wouldn't start. The disrespect was unreal. Turned out this was a huge catering job with four massive boxes that needed to be carried nearly a quarter mile from the parking area into a hospital cafeteria. I had to wait around for someone to meet me even though we'd been communicating the whole time. This order was worth over two grand, but I only got eight bucks from DoorDash and nothing from Einstein Bros, which doesn't make any sense. Here's what went down: the hospital placed a catering order through DoorDash for Einstein Bros. The company received it from DoorDash, but then switched who the customer was listed as to themselves instead of the hospital. When DoorDash called to confirm, the manager claimed the order was canceled, which is completely false since it shows up in my delivery records. They obviously pocketed the tip and decided I shouldn't get paid for my work. The selfishness and carelessness of their staff really says something about how they view the people around them.
Einsteinbros Review FAQ
How is Einsteinbros' rating calculated?
The rating shown is the average of all customer reviews submitted to RetailCoupons.com. It reflects shoppers' overall experiences at Einsteinbros locations, including service quality, order accuracy, and customer service responsiveness.
What are shoppers complaining about most?
The most common complaints involve extremely slow service with inattentive staff, issues with double charging when using the mobile app, and unresponsive customer service. Customers have also reported concerning incidents related to order handling and staff conduct at specific locations.
Are there any positive aspects mentioned?
Based on the current reviews available, all ratings are one star with no positive feedback highlighted. Shoppers are not recommending Einsteinbros based on their experiences.
Should I use the Einsteinbros mobile app?
Multiple reviewers report issues with the app charging their payment methods twice. If you choose to use it, monitor your account carefully for duplicate charges and document the transactions in case you need to contact your bank or payment provider for a refund.
How can I share my experience with Einsteinbros?
You can write a review on RetailCoupons.com by visiting the Einsteinbros store page and clicking the review submission option. Share details about your visit, including location, date, service quality, and any issues encountered. Honest feedback helps other customers make informed decisions.