Sony Electronics Reviews

Absolute scam operation. They're ripping off kids by changing their usernames to random numbers, then charging $6 to change them back. My children got hit with nearly $100 in charges just for nickname changes. When I reached out to Sony support, they basically don't exist. They're just stealing money from kids with no real help available.

HEADS UP to all PS5 owners: Sony's warranty is completely fake and designed to cheat customers. I sent in my kid's PS5 controller that was bought just four months before with a clear internal fault including stick drift and dead buttons. The controller looked perfect with zero visible damage. I even paid $25 out of pocket to ship it to their repair center, and they sent it back saying no repair with some generic form letter about neglect or abuse. Here's what bothers me: They never explained what abuse they're talking about. Zero photos, zero technical details, just a checkbox on a form. They took my money for shipping and then refused to fix something clearly broken and under warranty. Sony and their repair partner use abuse claims as an excuse to avoid doing their job. This is shameful. I'm taking this to Sony's corporate office and filing a complaint with the Better Business Bureau.

Got a Sony XR-77A80J OLED TV back in 2021. Within just under four years, the panel completely failed with four red blinking lights. I've escalated this multiple times with Sony's customer service but haven't gotten any replacement, repair, or help whatsoever. For a TV at this premium price point, this is unacceptable and has really hurt my trust in Sony as a brand.

Had a really frustrating experience ordering a Sony soundbar online where Sony was the seller. I got it at a promotional discount price. Right after, the tracking showed a shipping label was made but the carrier never picked it up and there were no shipping updates. After a week of nothing, I contacted them. They said the package was lost, which doesn't make sense since it never even left their warehouse. Instead of offering a replacement or solution, they just refunded me without asking. By that point, the sale was over and the regular price went back up. So I lost the discounted price I had already paid for. On top of everything, when I tried posting about this on the site where I bought it, my review never went live so other shoppers can't see what happened. This feels totally unfair. A package can't be lost if it never shipped, and customers shouldn't lose promotional pricing because of a seller's mess up. I expected much better.

My Sony Bravia lost Wi-Fi capability. I called their support line and kept hearing how I could get a $100 Walmart card. When I finally got someone on the phone and asked for a technician, she tried selling me a discount card for Walmart and Target instead, mentioning I just pay shipping. I asked again for technical help. She gave me a number for someone named Mike in Phoenix, but I'm in Tucson. Mike was nice enough but turns out he doesn't work for Sony and runs his own repair shop that doesn't fix TVs. We had a pleasant conversation but both agreed my best option was just buying a new TV. If this is the level of Sony customer service these days, I'm shopping elsewhere.

Bought Sony WH-1000XM4 headphones about two years back. From the start, they had random charging problems that I reported to Sony through email while still covered by warranty and I kept those emails. Things got worse over time and now they won't charge at all. I sent them in for repair recently and Sony told me to buy a new pair, even though this problem started during the warranty period and I have proof of reporting it back then. Super disappointed with their handling of this. For headphones at this price point with a known defect reported during warranty, it's not okay to charge me for repairs. Trying to get help through their complaint process is exhausting - they just go in circles and ignore that I reported this while under warranty. Bottom line: DO NOT BUY!

Would not recommend shopping at the Sony Direct Store. Customer service here is awful. Different people are always handling your issue and nothing gets passed along properly between them. All I'm trying to do is return something, but three weeks later my damaged TV is still sitting here taking up space. The TV got damaged during shipping and I just want it back to them. Amazon would've handled this way better. I made a point to buy directly from Sony to support them, which was a big mistake. I won't be ordering from them again. Getting a return processed feels like trying to complete an impossible mission.

Very frustrated with my Sony experience. I purchased a Sony Bravia XR TV and it developed a major problem just three weeks after buying it. I reported it right away and the service team came to collect it on the 27th. They told me replacement had already been approved. But after waiting weeks, they called back saying my model was discontinued and I'd have to pay extra for a 2025 model instead. This is completely unfair. When a TV fails within weeks, when the replacement is already signed off, and when Sony itself discontinued the original model, why should I pay anything extra? I made it clear I won't pay an extra dollar for this. Sony has completely broken my trust. And honestly, if I do pay and accept a replacement, what proof do they give that the new TV won't have the same problem?

Buying directly from Sony is a nightmare. A customer rep actually told me just buy it from Amazon or other third party sites instead. I've tried multiple credit cards, used PayPal, and every single time I get an order confirmation followed by a cancellation email. It's ridiculous that Sony won't even let people purchase from them while other retailers have no problem.

Most people don't realize that when you call Sony's support lines for tech help, your call gets routed to another country run by an authoritarian government with serious human rights violations. The reps either don't understand US consumer protections or simply don't care. They set up return and warranty policies that don't match what US laws allow. If you're trying to return something or use a paid warranty to replace a broken product, they make it difficult. American consumers need to hold Sony accountable by refusing to buy their products while they do business in countries with poor human rights records.