ellos Reviews

Followed their sizing guide for a dress and it showed up way too large. I looked into exchanging it but their customer service was so frustrating that I decided to just return it instead. That's when I found out they were charging $11 as a processing fee to drop it off at a shipping location. All the Full Beauty Brands are such a hassle to deal with when returning or swapping items, and the fees are ridiculously high. I'd rather just buy from Amazon going forward.

Avoid shopping here. The customer service is terrible with crazy wait times and nothing gets resolved. They claim items are in stock but won't ship for three weeks, then add another ten days on top of that. I couldn't cancel my order even though it hadn't shipped yet because it was already 'in process.' Returning items costs $9.99 for their label when the post office charges $4. The original shipping was only $5.99, so the return fee makes no sense. When I questioned the price difference, all they said was 'it's our label.' This company has serious issues with their business model and I'd rather shop anywhere else. Look at their history and you'll see why they can't be trusted with your money.

My wife cancelled an order after it sat around for weeks with no sign of arriving, despite the tracking showing it was in stock right after we ordered. We complained to customer service and now we're getting bombarded with spam emails. We used to spend around $1000 yearly with their sister companies, but this kind of treatment won't stand. If the harassment continues, we'll have to report them to the proper authorities.

This company is absolutely awful. I bought stuff on a 50% off sale that should have totaled around $48. When I checked my bank account, I saw a massive charge over $200 right before Christmas. After a lot of time and investigation, I found out they'd charged me twice and never applied the discount. They told me I'd have to wait for the items to arrive, then return them for a credit. So I waited, received everything, sent it back, and three more weeks later they said they got it. But the credit was over $30 short. They didn't refund my shipping costs and somehow deducted $10 more in taxes on the return than what they charged on the sale. Their errors ended up costing me $30 and took more than a month to work through. I will absolutely never shop there again. This was a nightmare.

I bought something that came in too small. When I tried to return it for a bigger size, they'd already sold out of other sizes and I couldn't find anything else I wanted. I sent it back but they took $7.50 off my refund. They don't even offer free returns, which is crazy. I'm finished shopping with them.

I'd give zero stars if I could. As a Canadian customer, I ordered using PayPal and the payment went to IPARCEL instead of being processed by Ellos. It took six emails and three chat sessions before they told me the amount would be reversed. I reordered with my credit card and then they finally confirmed the original order. My credit card got stuck with a pending charge forever. My order was supposed to ship on April 17 and arrive within ten days, but the tracking number doesn't work. When I asked about it in chat, all they could tell me was that they can't track international packages and I have to wait until May 22 to file a complaint. For an order close to $400, this is the absolute worst service I've experienced. It feels like this company is basically saying they don't care about Canadian customers. You pay, get wrong information, pay again, and then get no help or product.