Namshi is an online fashion and footwear retailer serving the Middle East region. This page aggregates shopper ratings and reviews for Namshi to help you decide whether to buy from them. Read real customer experiences below, including feedback on product quality, shipping, customer service, and returns.
Namshi Reviews
1.0
3 reviews
What Shoppers Say About Namshi
Created with AI, based on recent reviews
Namshi has a critical customer service problem that dominates all available feedback. Shoppers report severe issues with returns and refunds, including items that arrived damaged, unresponsive support teams providing only generic template responses, and refunds that take over a month to process without resolution. Multiple reviewers also experienced order fulfillment failures, such as shoes that never shipped, unexplained late-night calls with no follow-up contact, and difficulty finding customer service contact information on the website.
All three available reviews award one star, reflecting widespread frustration with the purchasing and post-purchase experience. Customers describe the return and exchange process as a nightmare and indicate they would not recommend Namshi or return for future purchases. Several resorted to payment dispute processes through third parties like PayPal to recover their money after Namshi failed to respond or process refunds.
Customer Reviews (3)
Sorted by: Most recentMarcus T.May 1, 2023
I ordered a pair of Under Armour running shoes that arrived damaged. Sent it back through Aramex on March 26th and they got it on April 1st. Still waiting for my refund over a month later. Been emailing them twice a week and every single response is just the same generic message about checking with their team. Nothing ever changes and my money never shows up. These people are basically stealing from customers. Update: Finally got my refund after almost 45 days from when they received my return.
Sarah K.Feb 23, 2021
Do yourself a favor and shop anywhere else. This was my first and only purchase from them and I'm never going back. If I could give negative stars I would. Everything about the process is a nightmare, especially if you need to return or exchange something. Ordered shoes in the wrong size and asked to swap them for a larger pair. They wanted me to handle the shipping myself which made no sense, that should be on them. The replacement took forever to show up and twenty plus days later it's still sitting in their warehouse. I've filed over seven complaints with customer service and got absolutely nowhere. Then when I asked for a refund they refused to give me the full amount back, keeping the shipping fee. This company is terrible and their whole return and refund system is broken, slow and confusing. Stay away from them.
Jennifer R.May 6, 2020
Bought Adidas shoes online and got called at 1:30 AM with no voicemail or text follow up. The shoes never shipped and they never responded to anything. Can't find any way to contact them on their website. Had to file a PayPal dispute just to get my money back. Don't buy from this company.
Namshi Review FAQ
How is Namshi rated by shoppers?
Namshi is rated 1.0 out of 5 based on 3 recent reviews on RetailCoupons.com. The current rating reflects serious customer service and fulfillment issues reported across all available feedback.
What are the main complaints about Namshi?
The primary complaints center on refund delays (taking over a month with no resolution), unresponsive customer support that sends only generic template messages, damaged items upon arrival, orders that never ship, and difficulty contacting the company through their website. Shoppers also report receiving unexplained contact calls without proper follow-up.
Are there positive aspects to shopping at Namshi?
Based on current reviews, no positive customer experiences are reported. All available feedback focuses on service failures, making it difficult to identify any praised aspects of the store at this time.
Do shoppers recommend Namshi?
No. Reviewers explicitly advise others to shop elsewhere and describe their experience as a nightmare. One shopper stated it was their first and only purchase, and another said they would give negative stars if possible. None of the available reviews recommend the store.
How can I leave a review of Namshi?
You can share your own experience with Namshi on RetailCoupons.com to help other shoppers make informed decisions. Your honest feedback about product quality, shipping, customer service, and the returns process contributes to the community and helps maintain accurate store ratings.