Stuart Weitzman is a luxury footwear and accessories brand offering designer shoes, boots, handbags and complementary items. This page features shopper ratings and reviews of the Stuart Weitzman European e-commerce site (eu.stuartweitzman.com) to help prospective customers assess their direct-purchase experience, including delivery, customer service and return policies.
Stuart Weitzman Reviews
1.0
4 reviews
What Shoppers Say About Stuart Weitzman
Created with AI, based on recent reviews
Stuart Weitzman's European direct-to-consumer operation faces severe delivery and customer service issues that have resulted in uniformly negative feedback. Shoppers report packages that never arrive or are significantly delayed despite stated delivery windows, with refund processes taking extended periods and customer service being unresponsive to inquiries. Multiple reviews indicate packages stuck in carrier systems (specifically Parcelforce) and difficulties with returns and exchanges, creating a frustrating experience even for repeat customers.
Beyond logistics, shoppers have encountered sizing discrepancies and lack of support for basic requests like repair inquiries. The consensus among reviewers is that while Stuart Weitzman's products may be familiar from department store purchases, ordering directly from the European site has proven problematic enough to deter future business, with customers expressing they will not return.
Customer Reviews (4)
Sorted by: Most recentRachel K.Dec 6, 2024
My first attempt to order from them in 2023 ended with the package never showing up and nobody explaining what happened. It took forever to get my refund back. Foolishly, I decided to give them another shot this year, but the exact same problem occurred. Two weeks have passed with no delivery, and when I try reaching out to their customer service team, they're unhelpful and take forever to respond. For a brand with this reputation, the whole process has been incredibly disappointing. Those boots look amazing, which makes this whole ordeal even more frustrating.
Jennifer M.Sep 28, 2024
I'm really let down by how this went. My old boots wore out after two years, so I reached out asking about repair options but never heard back. I went ahead and ordered the identical pair in the same size, but when they arrived they were noticeably too large, at least half a size bigger. The site won't do exchanges, and figuring out the return process has been a nightmare. The return instructions aren't clear about whether shipping is covered, and my return confirmation shows the wrong amount. I'm still stuck trying to send back these pricey boots, and customer service keeps ignoring my messages.
Susan B.Dec 16, 2021
I'm really upset with how this order was handled. I bought shoes on a Saturday with a 3 to 5 day delivery window, planning ahead because I needed them for an event the following weekend. When I contacted them mid-week to check on my order, they told me they were just now shipping it out. They didn't actually send it until Thursday, and worse, they chose a budget Fed Ex option instead of expedited service. Now I won't get the package until after my event. This was preventable if they'd just upgraded the shipping like a reasonable company would do. I won't be ordering from their website again.
Margaret T.May 28, 2020
The delivery service is the real problem here. Parcelforce keeps getting these shoes stuck in their system, loading them on the truck and then taking them back to the depot without ever actually delivering them. I've been a long-time Stuart Weitzman customer at department stores, but this direct purchase experience has turned me off completely. I'm sure the shoes themselves are gorgeous and well-crafted, but I guess I'll never find out. Unless they switch couriers, this will be my last order placed with them directly.
Stuart Weitzman Review FAQ
What is the average rating for Stuart Weitzman's European site?
Stuart Weitzman's EU site is rated 1.0 out of 5 based on 4 customer reviews on RetailCoupons.com. All recent reviews submitted are one-star ratings.
What are the main complaints shoppers mention about Stuart Weitzman?
The primary complaints center on delivery failures, with packages not arriving despite stated timeframes or becoming stuck in carrier systems. Shoppers also report unresponsive customer service when inquiring about orders or requesting assistance, complicated return and exchange processes, sizing discrepancies, and difficulty obtaining refunds promptly.
Do shoppers recommend ordering from Stuart Weitzman's European site?
No. Reviewers explicitly state they will not make future purchases directly from the site, with even loyal department store customers reporting the direct e-commerce experience has deterred them from returning. Several note they would stick to purchasing through traditional retail channels instead.
Are there shipping or delivery issues specific to this retailer?
Yes. Multiple reviews mention Parcelforce delivery carrier issues, with packages reportedly being loaded onto delivery trucks and then returned to depot without being delivered to customers. Additionally, orders placed with stated 3 to 5 day delivery windows have taken significantly longer to ship, with some not being dispatched until several days after purchase.
What should I know about returns and exchanges?
Shoppers report the site does not offer exchanges, making sizing issues particularly problematic. The return process is described as difficult to navigate, and refunds (when processed) take extended periods. Customer service has been unresponsive to requests for assistance with returns and other issues.