everwash.com Reviews

Got sold a package under false pretenses. Nobody explained I'd be charged a huge amount every single month. They made it sound like a one time payment for a year. On top of that, the wash itself was poor quality - there were still dirty spots all over my car when I was done.

Really frustrated with how this service works. I'm paying thirty dollars each month and you'd think the system would be straightforward, but every time I scan in, the wash machine gives me zero feedback. No instructions, no guidance, nothing. So I figured my first scan didn't go through and scanned again. That's when I got told I'd used up my daily scans and couldn't wash. There's no way to fix the day or get an access code to try later. I ended up throwing money at a service I couldn't even use. For what I'm paying, this should be user friendly, and when something breaks, support should have an actual answer. Right now it just feels like a waste of money.

Got a membership for a contactless car wash thinking it would be convenient. Used it once, didn't like the quality, and cancelled about a year ago. The company kept charging my card for that entire year even though my account was closed. I called and asked for a refund and they said no because I'd used the service once before. That logic makes no sense - my subscription was cancelled. This isn't fair or legal. You can't keep charging people for services they cancelled. I'm reporting this to the state consumer protection office and the Better Business Bureau. People need to know that just because you use a service once doesn't mean you've agreed to ongoing charges. This company takes no responsibility.

Got a membership and the wash location I wanted to use shut down for maintenance. That meant I couldn't actually use what I paid for. I reached out three separate times over a couple of weeks asking if they could refund me or move my membership to a different location. Silence. Finally got a response saying they weren't liable for the closure. Your customer service is seriously lacking. You're quick to take money but slow to help when something falls apart. The company needs to work with customers when they can't provide what they promised.

Terrible customer service and a broken business model. Over the past year I've tried washing at different locations and more than half the time the wash won't start because of server errors. When you reach out to support, maybe one out of ten times they can remotely start it. Usually they just tell you to wait a few days and try again, and they'll add a couple days to your billing period. I appreciate the gesture, but my last three wash attempts were three days apart from each other and all three failed. They have a strict no refund policy. I'm done with them and won't ever give them another dollar.

Started getting charged every month even after I froze my account. My car had been in an accident and was getting repaired, so I froze it. When I asked why I was still being billed and requested a refund, they said that wasn't their policy. I pointed out that the freeze confirmation email said exactly this: "You have frozen your EverWash membership. Your membership will unfreeze on the date you selected in the EverWash App, or when you decide to manually unfreeze on your own." They refused to refund anything and told me to have a nice day.

Signed up for their touchless wash package thinking I'd have reliable service whenever I needed it. The car wash location in my area that I could use is now permanently closed, so I literally can't access what I'm paying for. I called customer service to explain the situation and ask for a refund or credit. They shot me down, saying I couldn't get my money back because I'd used the service before. They completely ignored that the facility doesn't exist anymore. This isn't how legitimate companies operate. When you can't deliver what customers paid for, you refund them or credit their account. This company clearly doesn't care. I'm filing complaints with the state consumer protection office and the Better Business Bureau, along with pictures showing the location is gone.

They billed me twice after I set my account on hold.

Put my account on pause and thought that meant no more charges until I reactivated it. Wrong. They kept billing me every month, and somehow I got charged double what my original plan cost. When I asked for a refund for all those months they secretly restarted my account without my permission, they refused. They forced me to pick between getting one month back or getting three months free. Not acceptable.

This is my second time dealing with this company and it's been awful both times. First attempt, the app wouldn't work at all. I called to cancel and thought it went through, but then they charged me for three more months after I'd already ended it. Customer service eventually gave me a courtesy refund that first time. Now it's happening again. I tried to wash my car yesterday and the staff said they couldn't find my membership or vehicle info, even though I'd successfully used the service a few times before. Earlier that day I'd messaged support requesting a QR code. When I called back, the rep told me my subscription was cancelled because I'm a "serial promo code user and membership canceller." That's nonsense and she said nothing could be done. Both the app and the company are broken. Everyone I know who uses this service, I'm telling them to get out before they get burned like I did.