EveryDrop Water Filters Reviews

The filter stopped working properly after just two weeks, which was really disappointing. At first the water tasted great and clean, but it fell apart fast. After that, the water had this awful plastic flavor that made it gross to drink. I was really let down since I wanted better quality water. I reached out to customer service expecting actual help since their product costs a lot, but instead got ignored and unhelpful answers. The people I talked to seemed more worried about protecting the company than actually fixing my issue. I went back and forth with them in emails but nothing got resolved. It felt like talking to a wall. Their customer service team doesn't actually serve customers; they just push back on complaints. To top it off, there's basically no real warranty or guarantee, which is crazy for a filter that quit working after two weeks. I think the company should stand behind their product with at least a replacement.

Got my water filters from Everydrop through my yearly subscription, thinking I was getting that advertised 20% off the list price. Turns out the exact same filters cost less on another major retailer. That feels like bait and switch to me, which makes the subscription seem pointless. I asked if they'd match the lower price, and they flat out refused. I'm a long-time customer and expected better customer care. The company won't budge on pricing and the shipping fees for returns just add to the frustration. Really disappointed overall.

I got charged on my card and received a shipping number, but the items never showed up. When I checked the tracking, it said the carrier was still waiting for the package to arrive at their facility, which meant the company never actually handed it off. I contacted the company and they told me I had to wait over a week before they'd even think about refunding me, giving delivery time to happen. But here's the thing: their own tracking number proved the carrier never got the package in the first place. This customer service is absolutely ridiculous.

Stay away from this company. Had issues updating my payment method and was told my order would be axed. Opened a second account, and next thing I know, two sets of filters show up. Fast forward a year and they mention sending more filters, so I request a pause. Then I get a shipping notification out of nowhere. Called them immediately and they assured me everything was cancelled. Three days later, more filters arrive anyway. They told me I could send them back after getting confirmation, but that email never came through. Now I'm locked in for three years worth of filters I paid for and can't get rid of them.

Hands down some of the worst customer service I've ever dealt with. Tried creating an account on their Canadian site and it wouldn't accept my address info. Called to get assistance and customer service basically said they couldn't do anything to fix it. I wish I never bought that refrigerator from their parent company in the first place. It's been a terrible experience all around. Won't be going back.

Wish I could give this company zero stars. They run a subscription service for filters, and getting out of it is basically impossible. I'm stuck with around $150 of unused refrigerator filters from my old place. Everything's unopened and I have proof of purchase for every single one. The company claims the filters never go bad, yet they won't take them back. DO NOT subscribe to this service.

Been a subscriber to their filter service for several years now. Every single time I tried to log in, the system forces me to reset my password. Last attempt, I couldn't even get the reset to work and got locked out of my account. Reached out to their support because I wanted to make changes to my subscription. Their response? I'd need to log into my account to do anything, which I couldn't do. They basically blamed me and said there was nothing they could help with. I'm buying filters somewhere else from now on. They really need to fix their login system and their whole approach to customer service.

Ordered from this seller and two and a half weeks later still nothing arrived. Asked for my money back twice and got rejected both times. Now they're ignoring my messages completely. This looks like a scam operation running multiple websites for water filter sales. You can tell it's the same group because pricing is suspiciously cheap, the sites look identical, and they only take one payment method. They run tons of ads online, which is how I found them. Don't bother. A great price means nothing when you get ripped off.

The filters themselves are fine and I've bought them for years, usually from a local store. But this time I ordered straight from their website for a slightly better price. That's where I discovered the catch. My order took eight full days just to process before they told me it shipped. Eight days sitting in their system? I'd suggest buying in store unless you've got tons of time to wait.