ezTaxReturn Reviews

This is appalling. They advertise free federal tax prep for simple, low-income returns, yet they charged me $40 anyway. Their excuse was that my income was above $16K. But the IRS website shows the maximum limit at $89K, not $16K. This looks like they're playing games to squeeze money out of people struggling financially. Very disappointing.

What a frustrating experience. I spent over an hour entering all my information for my 2025 federal return with multiple 1099 forms, only to be told at the very end that I'd need to pay $22.95 to file. The confusing part? The income threshold listed as a minimum was $19,000, and my gross income exceeded that. But apparently they meant income after deductions, which they never made clear upfront. Why not check eligibility right when I enter my income instead of making me complete the entire thing? Now I'm trying to get by on less than $25,000 a year, and wasting an hour of my limited time wasn't helpful. If you're going to have requirements, state them plainly at the beginning.

This is a complete scam. I filed both federal and state taxes through them, paid their fees, and they don't answer when you have questions. On top of that, they keep emailing me asking to file again even though I already paid them to do it. Seriously, stay away from this company.

I wouldn't recommend this site. I've used it for a couple years because the IRS lists it as recommended. This year I collected all my paperwork, filled everything in, and filed. Like other online tax software, it's supposed to catch errors and make you fix them before you submit. Once I got through the filing process, I received an email within 24 hours saying my return was rejected and I needed to contact the company for instructions. That's all it said - nothing about why it was rejected or what to fix. The IRS told me data was missing but couldn't specify what. Long story short, I paid to FedEx both my state and federal returns, and now I'm probably looking at a long wait to get this sorted. I think their software has a glitch - if it looked fine in their system, something's wrong with how they process things. I asked for a refund of the $24.99 filing fee and got nowhere.

I've had good luck with this service for several years, but this year was a mess. Every couple of questions I'd answer, I'd get a Session Timed Out message. I tried all the fixes they suggested, but nothing worked. I reached out to support and got no response. I switched to FreeTaxUSA and finished my entire return in about 30 minutes.

Skip this one. Customer service is basically nonexistent. Go with another option even if it costs a bit more - it'll save you a headache.

I'd been using this service successfully for 4 years until this year. I put in my information upfront to get a sense of what to expect. Life got busy and I didn't get back to finish filing right away. When I came back a week later, everything had changed - suddenly I was no longer eligible for free filing, even though I hadn't changed any of my data. The only reason given was that my AGI was too much. That makes no sense for a retired person on a fixed income. It feels like they raised the bar and I ended up paying $35 plus tax just to file a return that got me under $20 back. I checked other sites and got the same message about AGI. I'm frustrated with how this is all handled, but at least a heads-up before the cutoff would've been appreciated.

The tax calculation is wrong. I worked it out myself and ran it through three different online calculators. My numbers matched those calculators pretty closely. The only difference is those calculators don't ask about age so they don't apply the right standard deduction. Still, my calculation and theirs differ by about 1.36, with their version being way too high. I've brought this up with their team and nobody seems interested in fixing it.

I'd skip this service. Yes, it's free, but that's where the benefits end. I switched here from another site that was now charging $50 for the same return. Here's what went wrong: I entered all my personal details and financial information without problems. Then their Federal Bottom Line page showed I owed over $1,200 more than I actually should. When I clicked to understand why, it pulled up the Qualified Dividends and Capital Gains worksheet, which showed the correct amount on line 25. However, the software calculated something totally different and over $1,200 higher. I confirmed with two other services that the software was wrong. You might get free filing, but this inferior program could end up costing you hundreds or even thousands in overpaid taxes. In my situation, I'm looking at over $1,100 extra. Also, their healthcare marketplace calculations seem problematic and could trigger an audit.

I'm done with this company. I filed my taxes but forgot to add a W2, thinking I could just amend it once I got my refund. Nope - there's no amend button on my account. I logged back in using the amend link and paid $9.95, but all it did was sign me back in with still no way to actually amend. This is the worst tax service I've ever tried. Then I got an email saying I can amend my taxes now, but it'll cost $20. I've never paid to amend taxes in my life. This is unbelievable.