ezTaxReturn advertises free federal tax preparation for eligible filers, positioning itself as an IRS-recommended option for simple returns. This page aggregates RetailCoupons.com shopper ratings and reviews to help you evaluate whether the service delivers on its promises regarding pricing, usability, and customer support.
ezTaxReturn Reviews
1.1
15 reviews
What Shoppers Say About ezTaxReturn
Created with AI, based on recent reviews
ezTaxReturn receives overwhelmingly negative feedback from shoppers, with 1.1 out of 5 based on 15 reviews. The most consistent complaint centers on misleading pricing and income eligibility thresholds. Shoppers report being promised free federal tax preparation for low-income filers, only to be charged fees at the end of the process, with unclear or inconsistent income cutoff explanations that appear to contradict IRS guidelines. Additional recurring issues include technical problems (session timeouts, errors not caught during filing), unresponsive or nonexistent customer support, and confusing communication (unsolicited follow-up emails asking users to file again after payment).
While one reviewer mentioned using the service successfully for several years prior, current user experiences are predominantly negative. Shoppers report frustration with wasted time entering detailed financial information only to encounter unexpected charges, inability to get support when issues arise, and a general sense that the service prioritizes fees over transparent, reliable tax preparation. Multiple reviewers recommend switching to competitors, even if paid options cost more than ezTaxReturn's advertised rates.
Customer Reviews (15)
Sorted by: Most recentJames N.Mar 4, 2024
The customer support is terrible. I had a question while preparing my return and it took 7 hours to get a response that basically said they couldn't assist. During that wait time, I just went ahead and completed everything in TurboTax. It's ironic that the IRS recommends this company when they clearly can't help people who use them.
Gregory W.Mar 4, 2024
Customer service here is horrible. I had a question during the filing process and waited 7 hours just to get back a response saying they couldn't help. By then I'd already finished everything using TurboTax instead. It's pretty sad that the IRS pushes this company when they're clearly not equipped to support their users.
Angela S.Feb 6, 2024
Based on all the negative feedback I've read, I'm not going near this service. Any tax company that doesn't provide direct customer contact options is a major red flag. I'd rather pay a professional to handle my taxes than deal with whatever mess this could become.
Sarah P.Jun 12, 2023
They tricked me into thinking federal taxes would be completely free based on the IRS website listing. Once I started filing with them, I didn't realize that adding state taxes would automatically disqualify me from the free federal filing program. They never made this connection clear, and the breakdown at checkout actually showed federal as zero. Now my bank account is negative, I'm facing major late fees, and I have no way to recover from this mistake.
Patricia D.Apr 19, 2023
I thought I was getting the free option, but ended up paying almost $50. They kept sending emails warning that time was running out, so I decided to use them again since I'd done so before. My taxes aren't complicated - I make around $17K, get about $15K in Social Security, have a few hundred in interest, and got a 1099NEC from an international employer. What should've taken 30 minutes turned into an hour and a half, and the supposedly free service cost me nearly $50. I suspect adding the state return is what triggered the fee, but this wasn't explained clearly. I found out about the charge on the last filing day with no time to object. The terminology in the software was confusing too, and I had to backtrack several times when I realized I'd put information in the wrong category. They do have online support that responds within 24 hours, though my answer wasn't really helpful - I just wanted to know what previous year meant. The software also had glitches that prevented me from correcting certain items.
ezTaxReturn Review FAQ
What is ezTaxReturn's typical rating on RetailCoupons.com?
ezTaxReturn is rated 1.1 out of 5 based on 15 customer reviews. The vast majority of reviews (87%) award one star, with the remaining 13% giving two stars.
What do shoppers praise about ezTaxReturn?
One reviewer mentioned having good experiences with the service over several years prior to this year. Beyond that, positive feedback is minimal in the current review set. Most reviewers cite it as an IRS-recommended option as the primary reason they chose it initially.
What are the most common complaints about ezTaxReturn?
Shoppers consistently report misleading or unclear pricing and income eligibility thresholds. Many describe being promised free preparation for low-income returns, then charged unexpected fees (ranging from $22.95 to $40) after spending significant time entering their information. Other frequent complaints include technical issues (session timeouts, undetected filing errors), unresponsive customer support, and confusing follow-up communications requesting re-filing after payment.
Do ReviewRetailCoupons.com shoppers recommend ezTaxReturn?
No. Multiple reviewers explicitly advise against using the service, recommending alternatives such as FreeTaxUSA even if they cost more. Shoppers suggest that the potential savings from free filing are outweighed by hidden fees, technical frustration, and poor customer support.
How can I write a review of ezTaxReturn on RetailCoupons.com?
RetailCoupons.com welcomes reviews from shoppers with direct experience using ezTaxReturn's tax preparation services. Reviews help other consumers make informed decisions about whether to use this platform. Share details about pricing clarity, ease of use, technical reliability, customer service responsiveness, and whether the service matched its advertised benefits.
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