Faithfull the Brand is an online fashion retailer selling contemporary apparel and accessories. This page provides honest, unfiltered customer reviews and ratings to help shoppers understand real experiences with their products, pricing, and return policies before making a purchase.
Faithfull the Brand Reviews
1.3
12 reviews
What Shoppers Say About Faithfull the Brand
Created with AI, based on recent reviews
Faithfull the Brand receives overwhelmingly negative feedback, rated 1.3 out of 5 by 12 shoppers. Reviewers report serious issues with customer service, including inconsistent application of return policies that contradict what the website states, refusal to exchange items or offer store credit, and slow email responses. Multiple shoppers describe billing problems involving currency conversion surprises and unexpected international fees that doubled their charges. Quality concerns also emerge, with customers questioning whether items are dropshipped and noting that construction details like buttons feel inexpensive for the premium prices charged. Additionally, reviewers report sizing that runs small and disputes over return condition assessments, with one shopper claiming the retailer falsely identified damage on an unworn dress.
The few slightly less negative reviews still highlight significant operational friction. Return shipping costs fall on customers, which becomes expensive for international orders, and the stated return eligibility system appears unreliable or difficult to navigate online. The combination of premium pricing, quality concerns, customer service delays, and inconsistent policy enforcement creates a pattern of dissatisfaction that spans product, pricing transparency, and post-purchase support.
Customer Reviews (12)
Sorted by: Most recentMarcus J.May 9, 2023
They really don't want to give refunds. My package disappeared in their warehouse system, and when they finally located it six weeks later, they said I was past the return window and only a credit note was possible. That's just wrong.
Faithfull the Brand Review FAQ
How is Faithfull the Brand's rating calculated?
The 1.3 out of 5 rating is based on 12 verified customer reviews submitted to RetailCoupons.com. The distribution shows that 75 percent gave one star, 17 percent gave two stars, and 8 percent gave three stars, with no four or five star ratings.
What are the main complaints shoppers mention?
The most frequent complaints involve return and exchange policies that allegedly contradict website information, with customers reporting refusals of exchanges or store credit. Shoppers also report unexpected billing issues including currency conversion surprises and international fees, as well as concerns about quality and construction relative to premium pricing. Additional issues include sizing that runs small, slow customer service email responses, and disputes over return condition assessments.
Are there any positive aspects customers mention?
The reviews provided contain minimal positive feedback. One reviewer acknowledged that while return shipping costs were high and the return process was rough, they did eventually receive a return label after contacting customer service via email.
Do customers recommend shopping at Faithfull the Brand?
Based on the reviews, the overwhelming consensus is negative. Multiple shoppers explicitly warn others against making purchases, with one reviewer stating 'Don't make my mistake.' No reviews contain a recommendation to shop there.
How can I submit a review of Faithfull the Brand?
If you have purchased from Faithfull the Brand, you can submit your own review on this page to share your experience with other shoppers. Please provide honest, factual details about your purchase, shipping, product quality, customer service, and any returns or exchanges you attempted.