Fergusonhome is an online retailer specializing in home improvement and renovation products, including fixtures, appliances, and design materials for construction projects. This page aggregates customer reviews for Fergusonhome, offering shoppers a transparent look at real purchasing experiences and satisfaction ratings before buying.
Fergusonhome Reviews
1.3
12 reviews
What Shoppers Say About Fergusonhome
Created with AI, based on recent reviews
Fergusonhome customers report severe problems with order fulfillment, shipping delays, and customer service responsiveness. Reviewers describe items showing as in stock but then being marked backordered without clear communication, replacement shipments taking weeks or months, damaged items arriving with slow refund processing, and representatives failing to provide explanations or apologies for significant delays. One reviewer with a $60,000 order noted that a previous renovation experience went smoothly, but a recent reorder experienced slow follow-ups, repetitive explanations required, and product substitutions without notice.
The overwhelming majority of reviews center on logistics and communication failures rather than product quality itself. When items do arrive undamaged, reviewers acknowledge the products are satisfactory. However, the consistent pattern of long wait times, unresponsive customer service, and unclear shipment dates has led multiple shoppers to cancel orders, seek refunds through credit card companies, or recommend customers shop elsewhere. Even large orders of tens of thousands of dollars have not guaranteed reliable service, suggesting systemic issues with inventory management and customer support.
Customer Reviews (12)
Sorted by: Most recentJennifer L.Jul 21, 2025
Ordered a pair of Cyan Design vases in May and only received one. Contacted customer service multiple times through both phone and email asking for either the second vase or a refund. Got the same unhelpful response every time: 'we're looking into it.' No actual follow-up ever happened. Filed a dispute with my payment processor too. Reading all the other complaints about bigger orders, I guess it shouldn't surprise me that they're also blowing off a smaller customer. What kind of business operates like this?
Katherine M.Jun 30, 2025
Bought three Byrne Pendant lights in polished nickel from Ferguson Home (made by Visual Comfort) and within three years, one burned out. Turns out the integrated LED can't be fixed. What really upset me is that Visual Comfort discontinued this model in that finish. They wanted to swap it for a different color, which would totally mess up my kitchen island design since all three lights hang together. Neither Visual Comfort nor Ferguson would consider giving me money back so I could replace all three and keep them matching. Nobody stepped up to take responsibility for the product failure or the fact that their design makes repairs pointless.
Fergusonhome Review FAQ
What is Fergusonhome's average rating on RetailCoupons.com?
Fergusonhome is rated 1.3 out of 5 based on 12 customer reviews on RetailCoupons.com. The rating distribution shows 75 percent one-star reviews, 17 percent two-star reviews, and 8 percent three-star reviews, with no four or five-star ratings.
What do customers complain about most?
The most common complaints involve shipping delays, items marked as backordered after purchase despite showing in stock, unresponsive customer service, slow refund processing (three to four weeks or longer), damaged items arriving, incorrect items being shipped, and lack of clear communication about order status or delays. Multiple reviewers report reaching out repeatedly without receiving helpful information.
Are there any positive aspects mentioned in reviews?
When products do arrive undamaged and on time, customers acknowledge that the actual merchandise is of good quality and design. One reviewer with a large order noted that a previous renovation project with Fergusonhome went smoothly with great design assistance and proper delivery, suggesting the company is capable of good service under certain circumstances.
Should I order from Fergusonhome?
Based on current reviews on RetailCoupons.com, shoppers should carefully consider the significant fulfillment and service risks. Multiple reviewers specifically warn others to look elsewhere, and several have cancelled large orders or pursued refunds through credit card companies due to poor experiences. Order value does not appear to guarantee better service or priority handling.
How do I write a review for Fergusonhome on RetailCoupons.com?
Visit Fergusonhome's review page on RetailCoupons.com and click the option to submit a new review. Share details about your order timing, shipping experience, product condition upon arrival, customer service interactions, and whether issues were resolved. Specific timelines and order amounts help other shoppers understand your experience clearly.