Firehouse Subs operates submarine sandwich restaurants across the United States, serving customizable hot and cold subs, sides, and beverages. This page aggregates shopper ratings and reviews for the chain, helping you understand what customers report about service quality, food preparation, and consistency across locations.
Firehouse Subs Reviews
2.4
17 reviews
What Shoppers Say About Firehouse Subs
Created with AI, based on recent reviews
Firehouse Subs has a sharply divided customer base. Positive reviews praise individual locations for quality sandwiches, friendly staff, and convenient hours, with some customers reporting they visit regularly and appreciate the personalized service. However, the majority of reviewers report significant problems including inconsistent sandwich quality (sloppy assembly, incorrect ingredients, insufficient fillings), poor order accuracy, and unresponsive management when complaints are raised. A notable complaint involves a recent product change (discontinuing toasted bread) that has made sandwiches soggy and less appealing to longtime customers.
Quality appears to vary dramatically by location and possibly by shift, with some customers reporting positive experiences at other Firehouse Subs locations while finding specific stores disappointing. Common issues include careless order-taking, excessive condiments, missing toppings, and an inability to resolve complaints through customer service channels. These inconsistencies likely contribute to the low overall rating despite some enthusiastic supporters.
Customer Reviews (17)
Sorted by: Most recentMarcus D.Mar 6, 2026
This worker always takes great care of me with a friendly attitude and knows how to make a killer sub. I stop by almost every day after work since they stay open late, which is perfect for my schedule. Really appreciate the service.
Jennifer P.Mar 5, 2026
My visit to the Fire House Sub location was pretty rough. I ordered the Chicken Bacon Ranch and the cashier seemed rushed and careless taking my order. When I got my sandwich, it looked nothing like the picture. It was sloppy, loaded with way too much mayo, and had barely any chicken or bacon in it for the price I paid. I called to complain and got a rude, unhelpful response. Now I see why the ratings are so low here.
Sarah M.Jan 19, 2026
The new Firehouse Subs location in our area has been really disappointing. My sandwich was missing almost everything I ordered - no toppings, no side pickle, and basically no sauce. I've tried calling to complain but nobody ever gets back to me. I've been to other Firehouse locations and they were fine, but this one is a no-go for me. I definitely won't be returning and can't recommend it to anyone.
Angela B.Jan 17, 2026
I'm done with this place. My son and a coworker who had never been in trouble at work were both let go after speaking up to a manager about how a team lead was treating them. Instead of investigating what happened or giving any kind of warning, they just fired both of them. The manager seemed to take sides without hearing the full story. This is especially bad when the place is already understaffed and can't even get orders made in a reasonable time. I plan to escalate this to corporate and explore all available options.
Emily G.Jan 16, 2026
Had a great visit to the Firehouse Subs on a Friday morning. The two employees working were super friendly and fun. The sub and fries were some of the best I've had.
William C.Dec 27, 2025
I've always loved the Hook and Ladder from Firehouse Subs, but they've gone downhill since they stopped toasting the bread. Now everything gets soggy because the bread absorbs all the moisture. This change ruined what made them good in the first place. The subs are still okay but they lost something important. It seems like they made this switch to save money, but it's actually driving customers away. They really need to bring back the toasted bread.
Victor S.Sep 17, 2025
Ordered a bacon ranch turkey with crispy bacon and Swiss cheese plus extra onion. What I got was nothing like that. No cheese at all, no extra onion, and the bacon was barely cooked. I ordered in store and waited for this mess. Won't be going back.
Anthony R.Aug 10, 2025
Used to be a loyal Jersey Mike's customer for years, but I tried a Firehouse sub recently and now I'm hooked. Already on my third one and each time has been great.
Kevin B.Aug 2, 2025
Same complaints keep coming up with this franchise just like other similar chains. Customers constantly get short changed with wrong orders, missing items, and forgotten sauces. Both in person and online service is poor. You can find plenty of negative reviews from people getting ripped off.
David K.Aug 2, 2025
This franchise has the same problems as some other sandwich chains. They keep short changing customers with wrong orders, missing ingredients, and forgotten sauces. The customer service both in store and online is really bad. There are tons of one star reviews from unhappy customers out there if you look around.
Firehouse Subs Review FAQ
What is Firehouse Subs overall rating on RetailCoupons.com?
Firehouse Subs is rated 2.4 out of 5 based on 17 customer reviews. The rating distribution shows significant polarization, with 53 percent one-star reviews and 29 percent five-star reviews, indicating highly inconsistent experiences across locations or visits.
What do customers like most about Firehouse Subs?
Positive reviewers consistently mention quality sandwich preparation, friendly and attentive staff, and convenient hours (some locations stay open late). Several customers report becoming regulars and appreciating personalized service from staff who remember their preferences.
What are the most common complaints about Firehouse Subs?
Recurring complaints include poor sandwich assembly and accuracy (missing ingredients, excessive mayo, insufficient fillings relative to price), inconsistent quality across locations, and unresponsive management when customers attempt to lodge complaints. Some long-term customers note quality decline since the chain stopped toasting bread by default.
Does quality vary between different Firehouse Subs locations?
Yes. Multiple reviews specifically mention that experiences differ significantly by location, with some customers reporting good service at certain Firehouse Subs while being disappointed at others nearby. This suggests training, staffing, or management practices are inconsistent across the chain.
How can I write a Firehouse Subs review for RetailCoupons.com?
To share your experience at Firehouse Subs, visit the store page on RetailCoupons.com and submit your rating and detailed review. Specific feedback about order accuracy, preparation quality, staff friendliness, and cleanliness helps other shoppers make informed decisions about which location to visit.