Flying Blue Reviews

This is the biggest joke. My miles for a long haul flight were stolen and transferred to an Air Mexico account. I contacted Flying Blue multiple times and was told it's my problem to fix. I wasted hours of my life dealing with their mistake. This is a complete disaster, and something like this would absolutely never happen with programs like Lufthansa or Emirates.

This was honestly the worst customer service situation I've ever been through. They messed up creating my account and then refused to fix it. They had me submit tons of documentation and promised I could transfer the miles they'd put in the wrong account. Now several weeks later, I can't even access their website. When I finally reach someone at customer support, they just apologize but can't actually do anything to help. That's completely pointless. Would give this a zero out of ten if I could.

Honestly, if I could give this program a negative score, I absolutely would. I booked a ticket using points for a WestJet flight and held Air France Silver Elite status while using their miles. When WestJet cancelled, they rebooked me for a day I couldn't make. After five separate phone conversations, they first refunded my points, then rejected the refund, and now insist I took the flight despite never boarding it. They refuse to call WestJet themselves to confirm I didn't fly, instead demanding I provide email proof from the airline. I've wasted hours trying to recover just 5,000 miles and $16, which barely seems worth the effort except that I'm fighting on principle alone. The staff is incredibly rude, and they always have some technical excuse ready. I earned my points flying business class with Air France, which is actually a great airline, but this loyalty program is making me question whether the effort is worth what you get back. Don't bother dealing with these people if you have any issues.

What an incredible experience dealing with this company. When Air France cancelled my flight, I couldn't reach them no matter how hard I tried and spent hours and hours on hold. The customer service team here stepped in and immediately booked me an alternative flight. They were amazing and incredibly helpful throughout the whole thing. They took so much stress off my shoulders and made everything so simple. I can't thank them enough!

The people working there have no idea what they're doing. It's complicated to explain everything, but I noticed a pricing difference between booking a KLM flight with cash versus using Flying Blue points. I called to ask whether the bus transfer from Maastricht to the airport would be included if I booked with points, since it is with cash bookings. After making the booking with points, they said they couldn't add the bus and escalated my request. Then I waited, and waited, and waited. Two months later I followed up asking if it was possible or not, and they suggested I cancel for 70 euros and rebook. That's their brilliant solution after all this time. Zero common sense, multiple phone calls just to get that unhelpful answer. It's basically discriminatory treatment between paying with cash and paying with points.

My fiancé and I bought international tickets through this program hoping to maximize my Delta status benefits across their supposed 'partnership' network. We were heading to the UK and planned to fly from Glasgow to Rome on KLM, but the day before our flight, KLM cancelled due to an internal strike. We had to scramble and buy an expensive Air France ticket from Edinburgh to Naples instead, almost missing our wedding. Getting help from KLM took over an hour and a half just to confirm the cancellation and hear about pricey alternatives. We could have saved hundreds of dollars booking a different airline like Ryanair, but I've always been loyal to Delta. The entire experience with this so-called 'partnership' was awful from beginning to end. When we booked through the KLM app, nobody told us to enter our Delta rewards numbers so we could get points credited. Now KLM refuses to add them, which doesn't matter anyway since we rarely travel in Europe and the points expire after just two years. If this partnership actually worked, Delta needs to align with KLM on their service standards and policies. We received none of the typical perks like priority boarding, free seat selection, lounge access, app integration, decent customer service, free checked baggage, or upgrade priority.

Logging in here is absolutely ridiculous. The authentication codes take forever to arrive, and you constantly need to sign in again. I really regret opening this account.

Wow. This is literally the worst customer service I've experienced. I called a month before my flight to add a bassinet to my KLM reservation. The agent was lovely and explained that my husband and toddler would be separated from me and my infant since there was only one bassinet-row seat available. It wasn't ideal, but I understood and she updated our seating. The day before departure, I tried checking in online and got an error telling me to contact the airline. I called back and this time the representative was rude and claimed I don't have a bassinet. I asked them to add it and they refused, saying it's too late since the flight is less than 48 hours away. I explained that I'd requested it a full month in advance. The agent said 'well that's not our fault it's not there.' Um, actually it absolutely is your fault. I said, aren't you KLM customer service? And he responded 'No, I'm TrueBlue' like I should have known that beforehand. But I called the KLM loyalty service, which is what I was told to do initially to add the bassinet. Now my family is separated across the plane.

The customer service here is absolutely unacceptable. The representatives hang up on you or put you on hold indefinitely the moment you ask anything that's not basic. They barely even introduce themselves, and when they finally do respond, the help is poor and unhelpful without any real attempt to actually solve your problem. Honestly, Air France should seriously reconsider partnering with Flying Blue, or at the very least demand that they maintain higher standards for their staff quality and professionalism.

I've been a Flying Blue member for over 25 years and used to fly intercontinental with KLM multiple times yearly for work. Now that I'm retired and fly less frequently, I have lower status. I'm flying from Cartagena back to the Netherlands with my husband tomorrow. During check-in, I saw they'd assigned us two middle seats far away from each other. What happened? After being loyal for so many years, doesn't that count for anything anymore at KLM? I managed to switch us to the only available aisle seats, but we're still far apart. What's happened to the service for longtime Flying Blue members?