Flying Blue is a frequent flyer loyalty program offering members the ability to earn and redeem miles across Air France, KLM, and partner airlines. This page aggregates shopper ratings and reviews to help travelers evaluate whether the program meets their needs and provides reliable customer service.
Flying Blue Reviews
1.4
22 reviews
What Shoppers Say About Flying Blue
Created with AI, based on recent reviews
Flying Blue has an overwhelmingly negative reputation among reviewers, with 1.4 out of 5 stars from 22 shoppers. The vast majority of complaints center on severe customer service failures, including miles being transferred to wrong accounts without resolution, account creation errors that staff refuse to fix, inconsistent refund policies, and poor communication during flight cancellations. Reviewers report spending hours on hold and navigating multiple phone calls only to receive contradictory information or broken promises from customer service representatives. A small minority of reviewers praised the program when staff went above and beyond during airline cancellations, though these positive experiences appear to be rare exceptions.
Common frustrations include lack of accountability when the program makes errors, difficulty accessing the website, unclear policies regarding point bookings versus cash bookings, and inconsistent handling of flight disruptions. Reviewers expressed particular frustration that Flying Blue staff often blamed customers for problems that originated on the program's end, refusing to take responsibility or provide adequate solutions. Several shoppers compared Flying Blue unfavorably to competitor loyalty programs they felt offered better protection and customer service.
Customer Reviews (22)
Sorted by: Most recentAlexander M.Jan 31, 2024
I made several purchases at Lounge by Zalando but noticed yesterday that I didn't get the miles. I tried to claim them, but Flying Blue support told me to contact Lounge by Zalando instead. When I reached out to them, they said they don't support Flying Blue's miles program. I told Flying Blue about this disconnect and I'm still waiting for them to resolve it. Just be aware that you won't actually earn miles on these purchases, even though Flying Blue advertises that you will.
Michael F.Jun 14, 2020
I think the experience really depends on which customer service center handles your case, but I've consistently had positive interactions with Air France and KLM. Call wait times have been reasonable, the representatives are polite and genuinely helpful, and they process requests quickly. For instance, they told me a COVID-related refund might take two months, but I received it in three days. I've occasionally had missing miles, but honestly no more often than with other airlines. Just keep all your boarding passes until the miles show up and you'll be fine. Their COVID-related procedures are also fair and straightforward, giving passengers options like rebooking, vouchers, or refunds all available online, unlike some other carriers that only let you rebook by phone.
Flying Blue Review FAQ
What is the overall rating for Flying Blue?
Flying Blue is rated 1.4 out of 5 stars based on 22 customer reviews tracked on RetailCoupons.com. The rating reflects predominantly negative experiences, with 91 percent of reviews giving one star.
What are the most common complaints about Flying Blue?
Reviewers consistently report serious customer service issues, including miles being incorrectly transferred to wrong accounts with no resolution, account creation errors that staff refuse to fix, contradictory information about refund policies, and poor communication during flight cancellations. Many shoppers express frustration about spending excessive time on hold and receiving conflicting promises from representatives.
Are there any positive experiences reported?
A small percentage of reviewers (9 percent) gave five-star ratings, typically citing instances where Flying Blue staff intervened to rebook customers on alternative flights after cancellations by partner airlines. However, these positive experiences appear to be exceptions rather than the norm.
Do shoppers recommend Flying Blue?
Based on review data, most shoppers do not recommend the program. Reviewers frequently compare it unfavorably to competitor loyalty programs and suggest the risks of miles errors and poor customer service outweigh the benefits of membership.
What should I consider before joining Flying Blue?
Prospective members should be aware that according to reviews, the program has significant issues with account management, refund policies, and customer service responsiveness. If you choose to join, consider keeping detailed records of all transactions and communications. Review the complete feedback on RetailCoupons.com before committing to the program.